Excel
Front Desk Receptionist
FantasyWorld Resort
07.2021 - Current
Delia Contreras
Front Desk Agent
Kissimmee,FL
Timeline
Bachelor of Science - Psychology
Universidad Rafael Urdaneta
09.2014 - 07.2018
Work History
Front Desk Receptionist
FantasyWorld Resort
5005 Kyngs Heath Road, Kissimmee
07.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Education
Bachelor of Science - Psychology
Universidad Rafael Urdaneta
Venezuela Zulia 09.2014 - 07.2018
Skills
Customer service
Attention to detail
Time management
Cash handling
Telephone etiquette
Data entry
Problem-solving skills
Team collaboration
Appointment scheduling
Verbal and written communication
Administrative skills
Software
RDP
Inn Time