Timeline
Work History
Overview
Education
Skills
Software
AssistantManager

Delia Contreras

Front Desk Agent
Kissimmee,FL

Timeline

Front Desk Receptionist

FantasyWorld Resort
07.2021 - Current

Bachelor of Science - Psychology

Universidad Rafael Urdaneta
09.2014 - 07.2018

Work History

Front Desk Receptionist

FantasyWorld Resort
07.2021 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Education

Bachelor of Science - Psychology

Universidad Rafael Urdaneta
Venezuela Zulia
09.2014 - 07.2018

Skills

Customer service

Attention to detail

Time management

Cash handling

Telephone etiquette

Data entry

Problem-solving skills

Team collaboration

Appointment scheduling

Verbal and written communication

Administrative skills

Software

Excel

RDP

Inn Time

Similar Profiles

CREATE PROFILE
Delia ContrerasFront Desk Agent