Delia De Leon
Arlington,TX
Summary
Service-focused Stewarding Manager with 6 years Food and Beverage of experience working closely with others in Banquet and Convention industry. Enthusiastic individual with skills in Banquet events of 8000 people plus and multiple outlets. Expert at tackling various tasks at once successfully. Well-organized with good time management skills.
Overview
22
22
years of professional experience
Work History
Executive Steward
Omni Hotels
06.2019 - 10.2020
- Maintained clean and well-organized kitchen areas to promote efficiency.
- Unboxed, stored and organized incoming kitchen supplies with every delivery.
- Facilitated on-boarding process to coach new employees on company procedures and duties.
- Greeted guests with friendliness and professionalism.
- Managed inventory of dining room products, including condiments, linens and flatware.
- Verified adequate levels of supplies such as linens and trays and restocked low items.
- Worked with operation managers to develop consistent service levels across all locations.
- Supervised financial strategies and managed inventory by assisting with identifying cost-effective vendors and suppliers.
- Worked with shipment companies to manage delivery and distribution.
- Managed team of 25 direct reports.
- Led department meetings to build team cohesiveness and coordinate projects
- Monitored daily operations and performed safety audits to check that staff followed administrative policies and regulations.
- Maintained inventory of cleaning supplies and documented items requiring reorder.
- Performed and documented routine inspection and maintenance activities to meet client expectations.
- Handled and stored hazardous chemicals safely to prevent injury or illness.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Motivated and encouraged team members to communicate more openly and constructively with each other using the WIG program.
Executive Steward
Omni Hotels
11.2001 - 05.2019
- Maintained clean and well-organized kitchen areas to promote efficiency.
- Unboxed, stored and organized incoming kitchen supplies with every delivery.
- Backed up Banquet and Runners team members during heavy work periods to maximize team coverage.
- Managed night cleaner program to have all kitchens and outlets areas and equipment clean and sanitized.
- Performed scheduled inventory counts and supply audits.
- Assessed current F&B inventories and brought in supplies to keep stock within optimal levels for expected demands.
- Developed reports for leadership compiling data and insights into inventory, trends and usage with focus on financial goals.
- Trained new and current employees on ways to reduce incidents and eliminate hazards.
- Led department meetings to build team cohesiveness and coordinate projects
- Managed team of 65 direct report and 75 Temporary employees.
- Developed skill-specific training programs to promote employee development.
- Maintained inventory of cleaning supplies and documented items requiring reorder.
- Greeted guests with friendliness and professionalism.
- Attended and monitored events to direct staff, proactively address issues and solve problems or concerns.
- Organized and maintained payroll punches by reviewing daily reports, deleting errors, and ensuring employee timecards were correct.
- Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
- Facilitated on-boarding process to coach new employees on company procedures and duties.
Complex Executive Steward
WDW Swan And Dolphin Resort Hotel
06.1998 - 10.2001
- Maintained clean and well-organized kitchen areas to promote efficiency.
- Unboxed, stored and organized incoming kitchen supplies with every delivery.
- Greeted guests with friendliness and professionalism.
- Managed inventory of dining rooms and banquet events for two hotels, including china, glassware, flatware and serviceware equipment.
- Completed daily inspection rounds covering all facility equipment and areas.
- Worked with operation managers to develop consistent service levels across all locations.
- Worked with shipment companies to manage delivery and distribution.
- Managed team of 75 direct reports and 125 Temporary employees.
- Led department meetings to build team cohesiveness and coordinate projects
- Determined recurring business needs and maintained necessary inventory levels.
- Maintained inventory of cleaning supplies and documented items requiring reorder.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
- Generated reports to assess performance and make adjustments.
- Responded to employee inquiries regarding payroll and timekeeping.
Education
GED -
Manhattan Vocational
Manhattan, NYEmergency Medical Technology
Valenica College
Orlando11.2006
Fire Science
Volusia County Fire School
Volusia County Florida09.2006
Skills
- Hospitality
- Multitasking
- Relationship building
- Leadership
- Work ethic
- MS Office
- Customer service
- Self-starter
- Training and mentoring
- Certified HACCP
Timeline
Executive Steward
Omni Hotels
06.2019 - 10.2020
Executive Steward
Omni Hotels
11.2001 - 05.2019
Complex Executive Steward
WDW Swan And Dolphin Resort Hotel
06.1998 - 10.2001
GED -
Manhattan Vocational
Emergency Medical Technology
Valenica College
Fire Science
Volusia County Fire School