Delia E Smith
Mims,FL
Summary
Bilingual Business Professional with strong expertise in medical billing, bringing reliable and adaptable approach to navigating evolving needs. Proven track record in team collaboration and achieving results through effective communication and problem-solving. Skilled in coding, claims processing, and patient account management, with akeen eye for accuracy and compliance. Known for dependability and focus on efficiency, ready to contribute to streamlined billing operations. Able to serve your office and team in a manner that will increase productivity and efficiency while utilizing my 8+ years’ providing professional administrative support.
Overview
36
36
years of professional experience
Work History
Medical Biller
HME Billing
12.2015 - Current
- Submitting claims to insurance companies, following up on unpaid claims, and resolving denials
- Trained new team members in medical billing software, increasing efficiency within the department.
- Conducted regular audits of billing records to ensure accuracy and completeness, enhancing overall financial performance for the practice.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Translating patient information into codes, such as ICD-10 and CPT.
- Collecting accounts, establishing payment plans, and monitoring payments.
- Ensuring compliance with HIPAA regulations and data protection laws.
- Answering patient inquiries about bills and insurance coverage.
- Coordination insurance reimbursement to care provides and achieving maximum reimbursement for services provided.
Customer Sales Support Representative
Dorman Products
08.2013 - 12.2015
- Create sales orders in Systems, Applications & Products in Data Processing (SAP) and provide customer SAP tracking number for order identification
- Create credits in SAP for return labels for missing, damaged, unwanted parts for traceability until closed
- Enter “Specialty” sales orders that are transferred from other Dorman facilities, these are overflow sales orders that are sent via email to support orders from regular daily suppliers (Napa, O’rielly, Advance Auto, CarQuest, LKQ, etc.)
- Generate a daily report out of SAP and download into excel to review when orders were received, when an ordered was satisfied and any outstanding orders that need to be addressed. Monitor any “Specialty” sale orders to ensure they are entered in a timely matter and satisfied, relay information to Dorman facilities sales orders were requested from
- Provided conflict resolution:
- Customers: Perform clear communication with customers to resolve issues and concerns
Executive Administrative Assistant
Infopia USA LLC
04.2008 - 06.2012
- Check & answer international mail, take dictation
- Assist in technical matters & courier correspondence
- Prepare and archive Power point presentations
- Arrange for meetings & conferences, prepare agendas/minutes, & plan business travel
- Manage, plan and organize daily assignments using company calendar & Outlook
- Enforce membership dues to various organizations, subscription, distribution and circulation lists
- Prepare, edit and distribute itineraries, letters, memos and meeting minutes, track events and meetings to ensure all inclusive info is added
- Serve as liaison with department managers to help ensure manageable workflow & communications
- Maintain communication with select outside parties on behalf of supervisor, including suppliers, shareholders, and business contacts
Team Leader of Translation & Interpretation Department
STOPS
06.2004 - 04.2008
- Managed, and trained a team of five translators
- Interview and recommend new hires for employment
- Monitor customer contacts with staff, to ensure standard of quality
- Oversaw workers comp
- Claims & collaborated with adjusters & case mgrs
- Facilitated legal and medical translations
- Communicate with all major insurance carriers to assist with claims
- Created weekly analyses and reports; meeting deadlines
- Operated and answered 20-line switchboard
Customer Services
Winn Dixie
06.1988 - 08.2000
- Deal directly with customers either by telephone, or face to face
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide pricing and delivery information
- Perform customer verifications
Education
Associate of Science - 2 Years of College
Brevard Community College
Titusville, Fl05.2010
Skills
- Microsoft Office
- Excel
- Word
- Power Point
- Outlook
- Peachtree
- Quick Books
- Typing
- Communication
- Time Management
- HIPAA Compliance
- ICD-10 Proficiency
References
Available at Interview
Activities
- Quality winner of the week
- Employee of the month
- Participate in local charities for education
- Participate in medical disabilities charity
- Public school volunteer since 2002
Timeline
Medical Biller
HME Billing
12.2015 - Current
Customer Sales Support Representative
Dorman Products
08.2013 - 12.2015
Executive Administrative Assistant
Infopia USA LLC
04.2008 - 06.2012
Team Leader of Translation & Interpretation Department
STOPS
06.2004 - 04.2008
Customer Services
Winn Dixie
06.1988 - 08.2000
Associate of Science - 2 Years of College
Brevard Community College
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