Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant

Delia Flores

Pasadena,TX

Summary

Dynamic professional with a proven track record at Walmart, enhancing customer satisfaction through exceptional service and data analysis. Skilled in prioritization and scheduling, I effectively resolved complex issues while fostering team collaboration. Recognized for strong attention to detail and a commitment to service excellence, I consistently delivered outstanding results.

Overview

14
14
years of professional experience

Work History

Associate

Walmart
10.2021 - 01.2025
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Improved team collaboration by initiating regular coordination meetings.
  • Increased customer satisfaction with thorough product demonstrations and personalized advice.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.

Shift Manager/Store Manager

Jack in the Box
07.2011 - 03.2020
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Scheduled staff to establish adequate coverage during peak business hours.

Education

High School Diploma -

Penn Foster High School
Scraton Pennsylvania
03-2023

Skills

  • Service excellence
  • Prioritization and scheduling
  • Strong attention to detail
  • Computer skills

Languages

Spanish
Native or Bilingual

Timeline

Associate

Walmart
10.2021 - 01.2025

Shift Manager/Store Manager

Jack in the Box
07.2011 - 03.2020

High School Diploma -

Penn Foster High School

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Delia Flores