Delia Hernandez
Garfield,NJ
Summary
Seeking a position that will enable me to effectively utilize my experience and abilities, acquire additional knowledge and seek new opportunities for continued career growth.
Highly regarded in Customer Relationship and motivated in Sales training and product knowledge. Dynamic Real Estate Salesperson well-organized with a track record that demonstrates self-motivation, perseverance, and the creativity to exceed both personal and corporate goal. Reliable Assistant dedicated to managing day-to-day operations and organizing smooth flow of office work. Organizes calendar, conducts extensive research and meticulously maintains records. Highly organized professional consistently striving to improve workflow efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Executive Assistant to the General Manager
CC Immigration Paralegals LLC
07.2024 - Current
- Managed invoicing process for check requests, credit card requests, expense reports and travel and mileage forms.
- Prepared meeting agendas and materials to ensure productive discussions among attendees.
- Monitored budgets and expenses related to departmental operations, supporting cost-effective management practices throughout the organization.
- Implemented new filing systems and organizational strategies to increase efficiency within the office environment.
- Organized new office and designed systems to maximize administrative operations.
- Screened phone calls, emails, mail and visitors to route and resolve information requests.
- Maintained confidentiality when dealing with sensitive information, earning trust from executives and colleagues alike.
- Provided administrative assistance during periods of increased workload or staff absences, maintaining consistent levels of productivity across all tasks at hand.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Drafting legal documents such as contracts and correspondence.
- Acting as a client liaison and representative, updating clients on case progression.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Created and managed office systems to efficiently deal with documentation.
- Translation of documents from various countries to English.
Real Estate Salesperson/Operational Team Manager
Compass
10.2021 - Current
- Advise clients on market conditions
- Complete comparative market analysis for clients
- Provide written offers to seller on listing properties
- Coordinate property closing, inspections, appraisals
- Solely responsible for self-generating business thru cold calls, emails, referrals, and networking
- Responsible for Team’s marketing, E-blast, MLS entry, listings presentations, contracts and farming
- Social Media Manager for Team’s Instagram & Facebook Accounts
- Proficient in CRM systems.
- Communicated with clients to understand property needs and preferences.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Coordinated appointments to show marketed properties.
- Informed home buyer of sales, construction and warranty processes.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Earned repeat business from satisfied customers due to outstanding service delivery during each stage of the buying or selling process.
- Coordinated and hosted open houses, ensuring every visitor received personalized attention and thorough information about the property.
- Increased property sales by consistently providing exceptional customer service and maintaining a strong knowledge of the local real estate market.
- Facilitated smooth transactions by collaborating effectively with lenders, appraisers, inspectors, and other professionals involved in the process.
- Negotiated favorable contract terms for clients through effective communication, research, and problem-solving skills.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Maintained connections with clients to encourage repeat business and referrals.
- Advised clients on market conditions and property value for informed decision-making.
CEO Executive Assistant
Gotan Holdings
06.2022 - 07.2024
- Schedule and coordinate meetings, appointments, and travel arrangements for CEO
- Typed documents such as correspondence, drafts, memos and email and prepared reports for management
- Recorded, transcribed and distributed meeting minutes
- Organized training for new personnel
- Delivered documents to city officiants such as permits, certificates and inspection reports
- Organized Grand Opening for 2 restaurants in a spam of one year
- Provide vendors for events such as grand openings
- Planning events and meetings, including the setup of team luncheons
- Providing general support to office visitors
- Developing and maintaining a rigid filing system.
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Anticipated potential challenges in daily operations and devised appropriate solutions to maintain uninterrupted workflow in the executive office.
- Organized and coordinated conferences and monthly meetings.
- Created expense reports, budgets, and filing systems for management team.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Optimized scheduling efficiency by coordinating meetings, appointments, and travel arrangements for the CEO.
- Maintained confidentiality by handling sensitive information with discretion and professionalism.
- Managed complex projects to successful completion, ensuring timely delivery of results to the CEO.
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Reduced expenses through effective negotiation of vendor contracts for office supplies and services.
- Handled confidential and sensitive information with discretion and tact.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Took notes and dictation at meetings.
- Coordinated events and worked on ad hoc projects.
Sales Representative/Assistant Manager
Eton of Sweden Flagship
08.2017 - 09.2020
- Provided great Customer Service and Courteous service in the Accessories Department by maximizing my business opportunities with loyal and new client base
- Trained new personnel on store operations and skills to build customer relationships
- Accurately managed cash and credit card transactions
- Data Entry of sales, inventory, current seasonals
- Knowledgeable in meeting, anticipating, and providing high quality services to customers.
- Boosted sales performance by developing and implementing effective sales strategies.
- Enhanced customer satisfaction with personalized service and prompt resolution of issues.
- Leveraged CRM tools efficiently to track progress towards goals effectively analyze data about customer preferences.
- Generated increased revenue through upselling, cross-selling, and recommending appropriate products to customers.
- Contributed to team success by consistently achieving and surpassing individual sales targets.
- Identified opportunities for process improvements, sharing insights with management to drive continuous growth and development within the sales team.
- Managed various customer accounts effectively, ensuring timely follow-ups and maintaining open lines of communication at all times.
- Trained new hires on company policies, product offerings, and best practices in sales techniques, ensuring their preparedness for the role.
- Consistently met or exceeded monthly quotas while maintaining a focus on long-term goals aligned with organizational objectives.
- Collaborated with fellow team members to create a positive work environment that fostered productivity and teamwork.
- Developed expertise in niche products within the portfolio which resulted in becoming a trusted resource within the team for guidance on specific product queries from customers or colleagues alike.
- Assisted sales team with completing customer transactions and managing issues.
- Completed store opening and closing procedures by counting drawers and managing security.
- Generated sales report to help upper management make effective decisions and sales plans.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Managed revenue models, process flows, operations support and customer engagement strategies.
Executive Assistant
Meadowlands View Hotel
10.2014 - 12.2016
- Coordinated hiring and training of new personnel in various functions
- Accountable for meetings with 3rd parties (such as Hotels.com, Booking.com, Trip Advisor)
- Responded to customer comments and concerns
- Managed reception desk
- Coordinated liquor inventory for bar and café.
Education
No Degree - Real Estate Salesperson
Adler Toro Real Estate School
Union City, NJ11.2020
Associate of Science - Biology
Hudson County Community College
Jersey City, NJ05.2020
Skills
- Fast learner
- Multitasker
- Bilingual (English and Spanish)
- Excellent organizational skills
- Training and coaching experience
- Excellent verbal and written skills
- Reliable
- Leadership skills
- CRM Experience
- Social Media Ads
- Administrative skills
- MS Excel
- PowerPoint
- Word
- Outlook
- Windows
- QuickBooks
- Trello
- Google Drive
- Facebook Ads
- Office Administration
- Document Preparation
- Calendar Management
- Expense Reporting
- Meeting Organization
- Customer Service
- Schedule & calendar planning
- File Organization
- Strong Problem Solver
- Phone Etiquette
- Information confidentiality
- Professional and mature
- Office Management
- Invoice Processing
- Staff Management
- Scheduling
- Strategic Planning
- Executive Support
Educationcertificates
- Biology & Mathematics A.S, Hudson County Community College, 2020
- Real Estate License, Adler Toro and Associates Real Estate School, 2020
- Public Notary/Signing Agent Notary, National Notary Association
References
Reference will be furnished on request.
Affiliations
- Liberty Board of Realtors
Certification
- Public Notary
Languages
Spanish
Full Professional
Timeline
Executive Assistant to the General Manager
CC Immigration Paralegals LLC
07.2024 - Current
CEO Executive Assistant
Gotan Holdings
06.2022 - 07.2024
Real Estate Salesperson/Operational Team Manager
Compass
10.2021 - Current
Sales Representative/Assistant Manager
Eton of Sweden Flagship
08.2017 - 09.2020
Executive Assistant
Meadowlands View Hotel
10.2014 - 12.2016
No Degree - Real Estate Salesperson
Adler Toro Real Estate School
Associate of Science - Biology
Hudson County Community College
- Public Notary
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