Delia Lawson
Fort Smith,AR
Summary
Results-driven retail operations specialist with expertise in inventory management and customer service. Streamlined stock zoning and inventory counts to optimize product availability. Resolved customer disputes effectively while ensuring quality animal care. Monitored security systems to ensure safety compliance and minimize loss.
Overview
6
6
years of professional experience
Work History
Process Lead
Petsmart
Fort Smith, AR
10.2025 - Current
- Facilitated team in completing daily tasks to ensure smooth operations
- supervised my team
- assign jobs to truck team
- Performed regular inventory counts to maintain stock accuracy
- be on top of inventory
- stock the shelves
- put up overstock
- Maintained proper zoning of merchandise
- Provided effective customer service to enhance customer satisfaction
- Mitigated customer disputes effectively
- take care of animal deep cleans.
- nurse sick animals back to health
- Assisted with veterinary transportation tasks
Security Specialist
Target
Fort Smith, AR
07.2022 - 10.2025
- Documented vital information in security devices to ensure accurate surveillance.
- Monitored surveillance systems to ensure safety and compliance
- Established a visible security presence at front entrance to deter potential threats.
- Managed surveillance systems to maintain safety and security of the environment.
- Reviewed inventory records to detect theft or shortages effectively.
- Investigated suspicious customer/internal activities to mitigate risks
General Merchandiser
Target
Fort Smith, AR
10.2020 - 07.2022
- Guided customers to locate desired items for a better shopping experience
- Assisted with returns, guest carry-outs and guest carry-ins
- Guided guests in locating products to enhance shopping experience
- Responded to customer phone calls to provide product assistance
- Oversaw self-checkout areas and registers to ensure smooth transactions
- Answered customer phone calls to provide assistance with product inquiries
Education
Diploma -
Greenwood High School
Greenwood, ARSkills
- Process coordination
- Inventory control
- Stock replenishment
- Merchandise zoning
- Retail operations
- Loss prevention
- Safety compliance
- Pet care management
- POS Systems
- Microsoft Office proficiency
- Operational oversight
- Project management
- Shift coordination
- Customer service expertise
- Customer service
- Conflict resolution
- Problem solving
- Team leadership
- Excellent communication
- Communication skills
- Safety enhancement
- Retail Sales & Food Services Experience
- Taking inventory
- Safety enhancement
Timeline
Process Lead
Petsmart
10.2025 - Current
Security Specialist
Target
07.2022 - 10.2025
General Merchandiser
Target
10.2020 - 07.2022
Diploma -
Greenwood High School