DELIA LOZANO
Metolius,OR
Summary
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, and staff coordination. Known for effective communication, problem-solving, and organizational skills. Qualified Med Tech/ Caregiver with 4yrs of experience. Communication Clerk with 7 years in fast-paced customer service and call center environments. Personable and professional under pressure.
Overview
16
16
years of professional experience
Work History
Office Manager
Atias Group LLC
09.2020 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
Dsp 1
Central Oregon of the Collective
06.2018 - 01.2020
- Assist clients with daily activities, such as bathing and bathroom functions, feeding, grooming, taking medication, and some housework
- Assist clients make and keep appointments with doctors, provide or arrange transportation and serve as a companion for their clients
- Assist clients to any events, outreach programs
Med Tech/Caregiver
Mt. Bachelor Memory Care
02.2017 - 06.2018
- Answering telephones, greeting patients, updating and filing patient's medical records, filling out insurance forms, scheduling appointments, arranging for hospital admission and laboratory services
- Assisting with Adl's
- And medication distribution
- Updating/ Creating ISP'S
- Earned 3 Promotions in a 6 yr period working for Abm Customer Relations
- Earned highest marks for customer satisfaction, company-wide
- Conflict Resolution
- Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction
- Customer Service
- Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers
- Handled guest complaints, maintaining a positive dining experience for all rest
- Achieved highest number of new credit accounts opened within a one-month period
Med tech
Touchmark Bend Oregon
04.2016 - 04.2018
- Medical Transcriber, Creating and updating Filling system, Data entry, Medication distribution
- Update and maintain all digital client records and assist in transitioning hard copy records to digital format
- Record patient information such as vital signs, weight and changes in medical history prior to each appointment
- Assist the nurse and office manager in maintaining the medical inventory and placing orders for new materials as needed
- Assist Residents with Adl's
- Admissions Intake
Coomunication Clerk
ABM Industries
02.2009 - 06.2015
- Assisted colleagues in resolving technical issues with computer systems or software programs, increasing overall productivity within the office environment.
- Utilized advanced knowledge of various software applications to create visually engaging documents while adhering to company branding guidelines.
- Handled sensitive information with discretion, maintaining confidentiality within the workplace when required.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Designed and rolled out employee training initiatives for all levels of staff, focusing on both immediate needs and long-term development.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
Education
High School Diploma -
University High School
Los Angeles, CA06-2007
Skills
- Exceptional communication skill
- Trusted key holder
- Strong client relations
- Employee training and development
- Filing and data archiving
- Multi-line phone talent
- Mediation capability
- Aptitude
- Proficient in cash management
- Database management
- Works well under pressure
- Medication administration
- Medication reconciliation
- Patient observation
- Resident support
- Medical records management
Accomplishments
- Earned 3 Promotions in a 6 yr period working for ABM Customer Relations.
- Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution: Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Service: Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
- Handled guest complaints, maintaining a positive dining experience for all restaurants.
- Achieved highest number of new credit accounts opened within a one-month period.
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Atias Group LLC
09.2020 - Current
Dsp 1
Central Oregon of the Collective
06.2018 - 01.2020
Med Tech/Caregiver
Mt. Bachelor Memory Care
02.2017 - 06.2018
Med tech
Touchmark Bend Oregon
04.2016 - 04.2018
Coomunication Clerk
ABM Industries
02.2009 - 06.2015
High School Diploma -
University High School
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