Delia Lucero
Crosby,TX
Summary
Responsible and reliable, willing to learn new things. Dedicated to the tasks that are presented and required. Adaptable to any environment, ability to work independently or as a team. Hard working, willing to get any task done in a timely manner. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
29
29
years of professional experience
Work History
SALES CONSULTANT
El Matador Foods
10.2018 - Current
- Dealt with customers and guided them regarding the product specifications
- Maintained record of sales
- Handled customer complaints and processed credit or items replacing requests when needed
- Educated/demonstrated customers concerning benefits of the product
- Delivered exceptional service with the focus on forging and preserving meaningful and loyal client connections to generate sales
- Built a sustainable client base through consistent follow-up with phone calls, and emails scheduling appointments
- Responsible for creating marketing presentations for food events
- Answer queries and concerns regarding pricing and availability
- Process customer purchase orders in QuickBooks
- Strategic sales leader, setting the annual agenda for distributors through business optimization, program management and distributor sales team interaction
- Negotiate and execute all aspects of distributor marketing programs for designated distributors
- Answer phone calls from corporate customers regarding sales needs and requirements
- Met with potential companies in need of sales representatives to recommend services and plans
- Drafted customer contracts including number of representatives time frame products and price
- Researched all inquiring companies to determine the type of sales they needed.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Created detailed sales presentations to communicate product features and market data.
- Followed up with existing customers to provide additional support and address concerns.
- Retained consistent client base by conducting market research to develop brand strategy.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Negotiated contracts with clients and developed relationships with key personnel.
- Checked client organization and agreements with company priorities through automating content management systems.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
ADMINISTRATIVE ASSISTANT
VBR Express
08.2017 - 01.2018
- Answer incoming phone calls and route them to the appropriate person
- Schedule loads appointments and maintain calendar
- Organize meetings and take accurate minutes
- Communicate with customers via emails and letters and distribute them appropriately
- Contribute to company reports
- Maintain an organized filing system
- Assists in the maintenance of trucks.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Identified issues, analyzed information and provided solutions to problems.
OFFICE CLERK
Toscano’s Cleaning Service
08.2015 - 01.2016
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Assisted with onboarding new employees by providing them with necessary materials, resources, and training schedules.
- Scheduled and coordinated travel arrangements for office staff members.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
- Handled incoming business and client requests for information.
- Purchased and maintained office supplies.
- Responded to inquiries from callers seeking information.
OFFICE CLERK
Dockside Tire Service
08.2013 - 01.2016
- Greeted visitors with a friendly and helpful attitude
- Handle payment processing and provide customers with receipts and proper bills and charges
- Handled all incoming and outgoing mail
- Receive and place phone calls to help customers
- Microsoft Office (Word, Excel, Outlook)
- Manage Office equipment like copiers, fax machines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Responded to inquiries from callers seeking information.
- Purchased and maintained office supplies.
- Handled incoming business and client requests for information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Processed incoming and outgoing mail and packages according to established procedures.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Preprint Coordinator
Detroit Newspapers
01.1995 - 01.2010
- Assisted team members with coordinating records and resources to meet expected requirements
- Work independently, take initiative, and maintain the proper flow of workload to ensure deadlines are met
- Delivering exceptional customer service
- Handling various coordination duties that contribute to the overall efficiency of operations
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Handled incoming and outgoing shipping and receiving activities.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Gathered and organized materials to support operations.
Education
Diploma -
Western International School
Detroit, MI06.1996
Skills
- Closing abilities
- Quality Control producers
- Sales quota understanding
- Bilingual Language
- Shipping and receiving
- Production Organization
- Food Service
- High-energy attitude
- Data entry
- Product and Service Sales
- Product Knowledge
- Sales closing
Languages
Spanish
Timeline
SALES CONSULTANT
El Matador Foods
10.2018 - Current
ADMINISTRATIVE ASSISTANT
VBR Express
08.2017 - 01.2018
OFFICE CLERK
Toscano’s Cleaning Service
08.2015 - 01.2016
OFFICE CLERK
Dockside Tire Service
08.2013 - 01.2016
Preprint Coordinator
Detroit Newspapers
01.1995 - 01.2010
Diploma -
Western International School
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