Legal
Hi, I’m
Delia Martinez
Marietta,GA
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Account Managers assistance Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
16
years of professional experience
1
Language
Work History
Stearns-Montgomery & Proctor
Account Manager's Assistant
Job overview
- Anticipated clients' needs by staying in touch on regular basis.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Built client relationships by acting as liaison between customer service and sales teams.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
Cooling & Winter, LLC
Account Specialist
03.2016 - Current
Job overview
- Contacted account holders through outbound calls to collect unpaid debts on behalf of various lenders and financial institutions
- Negotiated solutions to assist account holders such as settlements, hardship programs, interest rate reductions and loan modifications
- Evaluated individual financial situations to propose resolutions to resolve account delinquencies and unpaid debts
- Negotiated payment arrangements and long-term/short-term payoff agreements
- Negotiated settlements and fixed-rate programs with 3rd party debt relief organizations and attorneys
- Prepared charge-off, bankruptcy and I-9 forms (for settlements), and various documents and administrative tasks as required.
Fredrick J Hanna & Associates P.C
Account Specialist
09.2014 - Current
Job overview
- Company closed as of February 2016
- Provided account support to major financial institutions and collection agencies on behalf of various lenders and retailers
- Reviewed terms of sale and loan documents to renegotiate term agreements and determine effective payment plans on individual basis
- Prepared correspondence documents to notify customers of debt collection efforts
- Prepared legal documents and initiated recovery proceedings for uncollected debts
- Located customers using various databases, credit bureau information, background checks, loan documents, and other skip tracing methods.
First Investors Financial Services
Repossession Specialist
10.2017 - 09.2022
Job overview
- Utilize on-line skip tracing systems or other resources to acquire information needed to establish contact with our repossessions vendor
- Receive and review repossession updates, condition reports, and oversee transportation logistics of repossessed inventory
- Work within state laws to obtain proper title paperwork for transferring ownership of repossessed collateral
- Use industry valuation publications to determine value of collateral
- Work with customers to mitigate losses
- Refer accounts to management as needed for loss mitigation options
- Maintain an understanding of legal process for non-self-help repossessions in peaceful self-help states, or in States requiring specific legal process prior to repossession and understanding of insurance claims process, warranty/service contract cancellation process, or other add on products such as after-market products and redemption processes
- Understand and comply with bank policy, and state laws
- Complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity to the company and our vendors/agents.
- Reduced client disputes by conducting thorough investigations on contested cases, providing clear documentation to support findings.
- Reduced outstanding debts by negotiating payment arrangements with debtors as an alternative to repossession.
- Optimized route planning for field agents, maximizing the number of successful repossessions per day.
- Built strong relationships with clients through consistent communication about account status updates and progress reports on recoveries made.
VALUE PAWN & JEWELRY
PAWN BROKER
08.2011 - 08.2014
Job overview
- Determined the value of incoming and outgoing merchandise
- Maintained and protected company and customers assets
- Effectively executed the sales process and lending practice
- Completed administrative tasks such as balancing variances in inventory, preparing nightly deposits, restocking inventory and creating scheduling.
DOMINICAN HAIR SALON
Manager
06.2008 - 06.2011
Job overview
- Directed all inbound and outbound calls and managed appointments and cancellations
- Maintained detailed records of employee payroll, booth rental accounts, product sales, and client services
- Processed inbound shipment orders and managed inventory
- Organized paperwork and receipts.
Education
Christopher Columbus High SchoolBronx, NY
High school or equivalent
01.2004
Skills
Customer service
Direct sales
Customer relations
Excel
Microsoft excel
Microsoft word
Word
Bilingual
Sap
Data Entry
Outlook
Bilingual - fluent in English and Spanish
Extensive experience in customer service/customer relations
Able to perform both independently and in a team atmosphere Creative and in- novative with the ability to multitask and strategize
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Interests
Law
Firms
Software
Power Point
Word Processor
Accounting
Spreadsheets
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
HybridRemoteImportant To Me
Career advancementTeam Building / Company RetreatsFlexible work hoursWork from home optionAccomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 12 staff members.
- Resolved product issue through consumer testing.
Timeline
Repossession Specialist
First Investors Financial Services
10.2017 - 09.2022
Account Specialist
Cooling & Winter, LLC
03.2016 - Current
Account Specialist
Fredrick J Hanna & Associates P.C
09.2014 - Current
PAWN BROKER
VALUE PAWN & JEWELRY
08.2011 - 08.2014
Manager
DOMINICAN HAIR SALON
06.2008 - 06.2011
Account Manager's Assistant
Stearns-Montgomery & Proctor
Christopher Columbus High School
High school or equivalent
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