Hi, I’m
Delia Martinez
Fayetteville,AR
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
years of professional experience
Work History
Mayfield Consumer Product
Quality Assurance Technician
06.2021 - 09.2022
Job overview
- Reviewing and revising testing procedures
- Conducting inspection checks on goods and production processes
- Performing manual and automated quality checks
- Ensuring employees adhere to safety and quality regulations
- Reporting safety and quality infringements to the QA manager
- Calibrating and cleaning testing equipment
- Advising on procedures to improve production efficiency
- Reporting to the quality assurance manager.
Walmart
Customer Service Representative
02.2024 - Current
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Mills Manors Health and Rehab
Dietitian Aide
01.2016 - 01.2018
Job overview
- Dietary Aides, also called dietetic aides, help plan and implement meals and menus to ensure maximum nutrition for patients in healthcare facilities
- A dietary aide’s resume must show nutritional knowledge and experience in creating and delivering nutritional meal plans, preparing meals, and cleaning kitchens
City park of Fayetteville , Fayetteville, AR
Kitchen staff
07.2023 - 10.2023
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
West Kentucky Community College , Paducah, KY
Physical Therapy from Medical
07.2024
Graves County High School , Graves County, KY
High school diploma
05.2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Walmart
02.2024 - Current
Kitchen staff
City park of Fayetteville
07.2023 - 10.2023
Quality Assurance Technician
Mayfield Consumer Product
06.2021 - 09.2022
Dietitian Aide
Mills Manors Health and Rehab
01.2016 - 01.2018
West Kentucky Community College
Physical Therapy from Medical
Graves County High School
High school diploma
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