Delia Nava
The Woodlands,TX
Summary
Dynamic Operations Manager with a proven track record at The Nanny Poppins Agency, enhancing client satisfaction and streamlining operations. Fluent in Spanish, excels in QuickBooks Online and staff training, significantly contributing to business growth. Adaptable and self-motivated, with a knack for project coordination and financial management.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Manager
The Nanny Poppins Agency
04.2020 - Current
- Manage the daily operations of the company, ensuring all tasks are executed efficiently
- Collaborate with the owner on strategic decisions to drive business growth
- Process payroll and manage bookkeeping using QuickBooks Online
- Onboard new clients, ensuring billing accuracy and smooth transitions
- Recruit and train new staff, ensuring that all processes and expectations are clear
- Post job openings, track performance metrics, and ensure organizational goals are met
- Prepare monthly financial statements, monitor cash flow, and ensure compliance with financial standards
- Maintain high-quality standards in operations, contributing to improved client satisfaction
Office Manager/Property Manager
M&L Real Estate Investments
02.2013 - 04.2023
- Collected and logged monthly rental payments from tenants, ensuring accuracy and timely payments
- Oversaw maintenance projects, scheduling repairs as necessary, and ensuring compliance with property maintenance standards
- Managed the billing process, including monthly utility bills and annual tax payments
- Conducted property inspections to ensure maintenance standards were met and addressed any issues promptly
- Prepared and managed financial records, including financial statements, ensuring accuracy and organization
- Handled lease agreements, ensuring smooth transitions between tenants and timely rent collection
Office Assistant
PFM LLC
06.2011 - 11.2012
- Assisted the Office Manager with basic clerical duties and administrative support
- Reviewed accuracy and completion of leases prior to execution
- Drafted and maintained records of PLATs and other critical documentation
- Organized oil and gas leases and managed updates to client information on the company website
Education
Bachelors - Business Administration
Sam Houston State University
05-2011
Skills
- Bilingual
- Fluent in Spanish
- Microsoft Office
- G-Suite
- Mondaycom
- QuickBooks Online
- CRMs
- Bookkeeping
- Payroll
- Financial Statements
- Cash Flow Management
- Data Entry
- Organization
- Clerical Skills
- Office Management
- Onboarding
- Staff Training
- Project Coordination
- Client Onboarding
- Lease Agreements
- Reporting
- Self-motivated
- Excellent time management
- Adaptable in virtual environments
- Lease Management
- Property Inspections
- Maintenance Scheduling
Certification
- QuickBooks Online Certified
- CPR/First Aid Certified
- Ongoing professional development in office management, leadership, and financial reporting.
Pronouns
She/Her
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Operations Manager
The Nanny Poppins Agency
04.2020 - Current
Office Manager/Property Manager
M&L Real Estate Investments
02.2013 - 04.2023
Office Assistant
PFM LLC
06.2011 - 11.2012
Bachelors - Business Administration
Sam Houston State University
Similar Profiles
KATELYN PORTERKATELYN PORTER
Special Needs Nanny at Poppins Payroll Nanny ServicesSpecial Needs Nanny at Poppins Payroll Nanny Services
Endea WallsEndea Walls
Private Nanny at Twinkle Toes Nanny AgencyPrivate Nanny at Twinkle Toes Nanny Agency
Bridgette JacobBridgette Jacob
Professional Nanny at Set Solutions/ Perfect Fit Nanny AgencyProfessional Nanny at Set Solutions/ Perfect Fit Nanny Agency