Delia Ortega
Lake Balboa,CA
Summary
- Passionate, hardworking young woman who has been working and being a part-time student since I was 15. I have leadership skills experience, organization, customer service experience, and fast service. I have always worked hard while maintaining a 3.8+ GPA. You won't find anybody more reliable, dedicated, hardworking, and eager to learn and grow. I would love to be apart of team that helps me grow and that I can help grow.
- Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
- Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
- Hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help team achieve company goals.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Recreational Assistant
LA City Recreation and Parks
01.2021 - Current
- For about 3 programming seasons, I alone ran our entire basketball youth program. This consists of over 200 kids, 100 families, 50 coaches, assigning referees, assigning scorekeepers all just for one season. I did this for 3 seasons on my own and stopped when I had my daughter. Now I continue to offer my knowledge and help.
- Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
- Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers.
- Help run programs and games on time and safely
- Create documents and posters using excel, word, powerpoint
- Maintained order among participants and spectators to enforce conduct rules conformance.
- Responded to public inquiries to provide information about programs and facilities.
- Performed light custodial duties to provide clean and inviting facilities.
- Collaborated with other recreation staff in developing new recreational activities.
- Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
- Assisted in recruitment and hiring of new recreation staff.
- Kept athletic and games equipment and facilities organized and maintained.
Personal Assistant
Alvy Delivers
06.2024 - 10.2024
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained appropriate filing of personal and professional documentation.
- Kept detailed track of household and maintenance inventory and schedules.
- Displayed absolute discretion at handling confidential information.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Developed and implemented activities to improve clients' quality of life.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Sourced and ordered office equipment and supplies.
- Updated and maintained confidential databases and records.
- Wrote reports, executive summaries and newsletters.
Alpha Gamma Sigma Honor Society Member
LAPC
09.2021 - 06.2022
- As being an AGS member, I help the community and students by volunteering, helping, being involved, and staying active within the community in any way
- Being an AGS member, I am recognized for my pursuit of academics, leadership, and high scholastic achievement
- Along with my other AGS members, we come together as a team and develop new solutions to preexisting or rising problems within our community
ASO Senator
LAPC
08.2021 - 06.2022
- I have been sworn in this year to be an ASO senator
- As an ASO senator, I am a voice for the students and help make changes for students
- I have helped host and create events for students at LAPC
- Clarify and assist in questions students may have
- Maintain relationships with administrators and student organizations to enhance extra-curriculum student learning and outcome
- Communicate with students, faculty, staff, administration, and community
- I am even on the Educational Planning Committee and on the Finance Committee
- For both of these committees, I am the student representative and help vote on action items to pass or not pass
- I am the only student in these committees that are filled with faculty and get to be the voice for the students
Seasonal Guest Service Team Member
Target
09.2021 - 01.2022
- Greeted guests upon arrival by providing warm welcome.
- Kept Target standards maintained regarding pick up and drive up orders under 2 minutes during the holiday season, demonstrating the quickness and attention needed
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Responded to guest inquiries to maximize guest satisfaction, always putting the guests first
- Handled customer complaints to satisfy and retain guests.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Carried and lifted heavy products for guests
- Met customer service goals and exceeded customer expectations.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Training Store Shift Lead
Jamba Juice
05.2019 - 08.2021
- Adapted to thrive in a fast-paced environment while being able to multitask and process different orders with efficiency
- Meticulously handled the POS system transactions including credit card, cash, gift cards all while upselling
- Always offered our loyalty rewards and signed up customers to receive benefits and to help bring them back in
- Always made sure customer satisfaction was achieved to ensure a positive experience while making sure our speed of service was on time
- Managed at least 5-7 other employees at a time. Was the manager in charge while on duty
- Handled cash, all the cash drawers, and the safe and made sure the proper amount was always there before opening and after closing
- Interacted with customers, handled any customer conflicts, answer questions all while advancing customer service and communication skills
- Prepared food and stocked the food
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction and experience
- Kept employees operating productively and working on task to meet business and customer needs.
- Completed store opening and closing procedures
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Camp Counselor
LA Parks and Rec
06.2018 - 08.2019
- Cared, played with, and ensured the safety of kids at all times ages 3-13
- Supervised 10-15 kids outdoors, indoors, and even at big amusement parks such as Disneyland, Knott's Berry Farm, Hurricane Harbor, and Six Flags
- Helped organize and lead different activities daily for the campers
- Achieved certification in CPR and First Aid to ensure the safety of all campers
- Safeguarded personal property, camp equipment, and facilities
Seasonal Sales Associate
Justice Tween Brand
11.2018 - 01.2019
- Maintained a clean, organized inventory and displays of clothing and accessories
- Helped and assisted customers by anticipating customer needs and provided them with high-quality service while upholding the brand standards and values to ensure customer satisfaction
- Happily greeted and guided customers through their shopping experience and help find their ideal style
- Actively stayed informed about latest sales offerings and loyalty programs
Education
Associates Degree - business admin
Los Angeles Pierce College
Woodland Hills, CA06.2022
High School Diploma - undefined
Grover Cleveland High School
06.2020
Skills
- Critical thinking and problem solving
- Microsoft Office
- Leadership and Teamwork
- Leadership Skills
- Effective Time Management
- Ability to Multitask
- Fast Learner
- Creativity
- Customer Service
- Communication Skills
- Adaptability
- Ability to Work Under Pressure
- Communication
- Ability to Work in a Team
- Collaboration skills
- Flexibility
- Field trip supervision
- Group supervision
- Collaboration and teamwork
- Attention to detail
- Sports coaching
- Interpersonal skills
- Problem-solving
- Analytical thinking
- Team leadership
- Reliability
- Team building
- Recreational program planning
- Task prioritization
- Time management
- Friendly, positive attitude
- Problem-solving abilities
- Composure and emotional control
- Multitasking Abilities
Hobbies and Interests
- Love playing sports
- Love to travel and adventure
- Love the outdoors
- Love to do community service when I can, especially during the holidays
- Love to hike and walk
- Love learning how to cook/ baking
Additional Information
I am a mother of 2 but I am willing to be there. and will show how much of. a strong, dedicated hardworker I am. Being a mom has showed an even stronger side of me.
Timeline
Personal Assistant
Alvy Delivers
06.2024 - 10.2024
Seasonal Guest Service Team Member
Target
09.2021 - 01.2022
Alpha Gamma Sigma Honor Society Member
LAPC
09.2021 - 06.2022
ASO Senator
LAPC
08.2021 - 06.2022
Recreational Assistant
LA City Recreation and Parks
01.2021 - Current
Training Store Shift Lead
Jamba Juice
05.2019 - 08.2021
Seasonal Sales Associate
Justice Tween Brand
11.2018 - 01.2019
Camp Counselor
LA Parks and Rec
06.2018 - 08.2019
High School Diploma - undefined
Grover Cleveland High School
Associates Degree - business admin
Los Angeles Pierce College
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