Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Delia Pedraza

1821 Westbridge Way

Summary

School Bus Driver
Garland ISD – Garland, TX | 2022–2024

  • Maintained 100% safe driving record with no accidents or citations
  • Improved student behavior through effective communication and consistency
  • Received praise from parents and staff for professionalism and reliability
  • Recognized by school administration for on-time performance
  • Trained new drivers on safe route navigation and emergency procedures
  • Helped implement safer pickup/drop-off zones during nearby construction

Crew Trainer / Cashier
McDonald's – Dallas, TX | 2020–2022

  • Named “Employee of the Month” 3 times for excellent customer service
  • Increased upsell sales by 20% by promoting combo upgrades
  • Trained 5+ new team members on register use and food safety
  • Maintained a 98% accuracy rate during cashier audits
  • Assisted in reducing drive-thru wait times by improving kitchen coordination
  • Recognized by management for perfect attendance over 6 months

Overview

23
23
years of professional experience
1
1
Certification

Work History

Bus Driver

Garland Independent School District
02.2013 - Current
  • Operate school buses on assigned routes in accordance with designated schedules and safety regulations.
  • Maintain student discipline and report behavior issues according to district policy.
  • Conduct pre-trip and post-trip inspections of the vehicle, including brakes, tires, lights, and emergency equipment.
  • Keep bus clean and fueled; report mechanical issues promptly.
  • Maintain accurate records including mileage, inspections, and incident reports.
  • Follow established procedures during emergencies, including evacuation drills.
  • Attend all required training sessions, safety meetings, and workshops.
  • Communicate effectively with students, parents, school personnel, and transportation staff.
  • Comply with all Garland ISD policies and procedures.

Sales and Leasing Consultant

The Garden at Josey Lane
01.2007 - 03.2010
  • Greet, qualify, and tour prospects in a friendly and professional manner
  • Present available apartment homes and community amenities to prospective residents
  • Follow up with prospective residents through phone, email, and text
  • Process rental applications, verify information, and prepare lease agreements
  • Achieve weekly and monthly leasing and occupancy goals
  • Assist in planning and hosting resident events and marketing campaigns
  • Maintain accurate leasing and resident records in the property management system
  • Handle resident inquiries, service requests, and concerns with care and efficiency
  • Conduct market surveys and maintain current knowledge of competitors and local trends
  • Help maintain the appearance of the leasing office, model apartments, and common areas

Cashier/ Café

Sam’s Club
01.2003 - 03.2006

Cashier Duties:

  • Greet members and scan merchandise quickly and accurately
  • Process payments via cash, credit, debit, and other methods
  • Ensure accurate pricing and handle returns or exchanges as needed
  • Maintain a clean and organized checkout area
  • Answer member questions and provide assistance with store products or services

Café Duties:

  • Prepare and serve food items such as pizza, hot dogs, pretzels, and drinks
  • Follow all food safety and sanitation guidelines
  • Operate kitchen equipment like ovens, warmers, and soda fountains
  • Restock food and beverage items as needed
  • Keep the café clean and welcoming for members
  • Assist with café opening/closing procedures

Assistant Manager

McDonald’s
01.2010 - 2013
  • Assist the General Manager in day-to-day restaurant operations.
  • Supervise, train, and develop crew and shift leaders.
  • Deliver outstanding QSC (Quality, Service, Cleanliness) standards at all times.
  • Handle customer complaints and resolve issues promptly and professionally.
  • Ensure compliance with all McDonald’s policies, food safety procedures, and local/state regulations.
  • Monitor and manage labor, food costs, and inventory to meet profitability goals.
  • Perform administrative tasks including scheduling, inventory ordering, and shift documentation.
  • Lead by example by working in all areas of the restaurant, including front counter, drive-thru, and kitchen.
  • Foster a positive team environment focused on respect, accountability, and growth.

Education

High School Diploma -

Del Rio Highschool
Del Rio, TX

Skills

    Bilingual, Customer Service, Communication, Time Management, Attention to Detail, Adaptability / Flexibility, Inventory Management , Commercial Driving (CDL with P/S Endorsements),

Certification

CDL

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Bus Driver

Garland Independent School District
02.2013 - Current

Assistant Manager

McDonald’s
01.2010 - 2013

Sales and Leasing Consultant

The Garden at Josey Lane
01.2007 - 03.2010

Cashier/ Café

Sam’s Club
01.2003 - 03.2006

High School Diploma -

Del Rio Highschool
Delia Pedraza