Delia Pence
Lincoln,CA
Summary
Interested in a long term career with a reputable organization that is known for providing outstanding services. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position.
Overview
9
9
years of professional experience
Work History
CSR
H&S Convenience Store
04.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Certified Nursing Assistant
Private Care-taker
01.2015 - 09.2021
- Maintained clean, safe, and well-organized patient environment.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Administered medication as directed by physician.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Assisted patients with self-administered medications.
- Monitored progress and documented patient health status changes to keep care team updated.
- Documented vitals, behaviors, and medications in client medical records.
- Provided safe mobility support to help patients move around personal and public spaces.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Developed rapport to create safe and trusting environment for care.
- Supervised daily activities and provided assistance to staff.
- Built strong relationships with clients to deliver emotional support and companionship.
Certified Nursing Assistant
Westview Care Center
02.2014 - 03.2015
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Supported needs of 8+ residents under long-term care
Education
High School Diploma -
Lincoln High School
Lincoln, CACertificate - Certified Nurse Assistant
Kash Career College
Sacramento, CACertificate - Hemodialysis
Kash Career College
Sacramento, CASkills
- Dependable and Responsible
- Self-Motivated
- Planning and Coordination
- Cultural Awareness
- First Aid/CPR
- MS Office
- Clerical Support
- Good Telephone Etiquette
- Active Listening
- Multitasking Abilities
- Excellent Communication
- Flexible and Adaptable
- Bilingual Spanish/English
Languages
Spanish
Native or Bilingual
Timeline
CSR
H&S Convenience Store
04.2023 - Current
Certified Nursing Assistant
Private Care-taker
01.2015 - 09.2021
Certified Nursing Assistant
Westview Care Center
02.2014 - 03.2015
High School Diploma -
Lincoln High School
Certificate - Certified Nurse Assistant
Kash Career College
Certificate - Hemodialysis
Kash Career College