Microsoft word, office, spreadsheets, familiar with SPSS
Delia Ramirez
Developmental Client Coach
Norwalk,CA
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of post-secondary education
4
4
years of professional experience
Work History
Developmental Client Coach
Positive Development
Monrovia, CA
04.2019 - Current
- Organized and prepared written summaries of project reports and action plans.
- Assisted in researching various topics for future development.
- Go over client reports in order to understand their needs and developmental achievements as well as what improvements can be made.
- Collaborate with case managers and client's parents in order to meet the needs of all parties.
- Come up with plans in order to work with each child according to their levels of development and personal interests.
- Consistently log hours and notes in order to report to the Regional Center and insurance companies regarding the childs progress.
- Create activities to help implement self regulation by using developmental strategies.
- Work with the treatment plan created by parents and clinicians in order to work as a team.
- Make sure to consistently work towards achieving treatment goals
Customer Service Representative and Cashier
Dandy Ice Cream
Cerritos, CA
06.2019 - 03.2020
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Greeted over 50 patients per day.
- Completed inventory counts and ordered merchandise.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Used POS system to enter orders, process payments and issue receipts.
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
- Performed cash, card and check transactions to complete customer purchases.
Customer Service Representative
Porto's Bakery And Cafe
Downey, CA
05.2018 - 03.2019
- Took orders and attended multiple guests in short spans of time
- Packaged orders including pastries, sandwiches, and cakes
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Barista
Talias Coffee Co.
Norwalk, CA
08.2017 - 01.2018
- Prepared food such as sandwiches and pastries
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Controlled line and crowd with quick, efficient service.
- Upsold specialty items with beverages, increasing store sales.
- Cleaned counters, machines, utensils and seating areas daily.
- Cultivated ability to recall customers' names and address each by name.
- Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
- Prioritized drink requests while managing interruptions.
- Complied with standards for merchandising, stocking and storing product.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Education
Bachelor of Arts - Psychology
Whittier College
Whittier, CA 09.2016 - 05.2021
High School Diploma -
La Mirada High School
La Mirada, CA 09.2012 - 06.2016
Skills
Group Discussion Facilitation
Creative Solution Development
Team Exercises
Relationship Building
Work Coordination
Special Needs Clientele
Decision Making
Resource Coordination
Problem Solving
Microsoft Office
Documentation and Recordkeeping
In-Depth Research
Conflict resolution
Software
Timeline
Customer Service Representative and Cashier
Dandy Ice Cream
06.2019 - 03.2020
Developmental Client Coach
Positive Development
04.2019 - Current
Customer Service Representative
Porto's Bakery And Cafe
05.2018 - 03.2019
Barista
Talias Coffee Co.
08.2017 - 01.2018
Bachelor of Arts - Psychology
Whittier College
09.2016 - 05.2021
High School Diploma -
La Mirada High School
09.2012 - 06.2016