Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Delia Ramirez

Developmental Client Coach
Norwalk,CA

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of post-secondary education
4
4
years of professional experience

Work History

Developmental Client Coach

Positive Development
Monrovia, CA
04.2019 - Current
    • Organized and prepared written summaries of project reports and action plans.
    • Assisted in researching various topics for future development.
    • Go over client reports in order to understand their needs and developmental achievements as well as what improvements can be made.
    • Collaborate with case managers and client's parents in order to meet the needs of all parties.
    • Come up with plans in order to work with each child according to their levels of development and personal interests.
    • Consistently log hours and notes in order to report to the Regional Center and insurance companies regarding the childs progress.
    • Create activities to help implement self regulation by using developmental strategies.
    • Work with the treatment plan created by parents and clinicians in order to work as a team.
    • Make sure to consistently work towards achieving treatment goals

Customer Service Representative and Cashier

Dandy Ice Cream
Cerritos, CA
06.2019 - 03.2020
    • Restocked and organized merchandise in front lanes.
    • Collected and authorized payments of guests.
    • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
    • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
    • Greeted over 50 patients per day.
    • Completed inventory counts and ordered merchandise.
    • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
    • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
    • Used POS system to enter orders, process payments and issue receipts.
    • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
    • Performed cash, card and check transactions to complete customer purchases.

Customer Service Representative

Porto's Bakery And Cafe
Downey, CA
05.2018 - 03.2019
    • Took orders and attended multiple guests in short spans of time
    • Packaged orders including pastries, sandwiches, and cakes
    • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
    • Responded to customer requests for products, services and company information.
    • Offered advice and assistance to customers, paying attention to special needs or wants.

Barista

Talias Coffee Co.
Norwalk, CA
08.2017 - 01.2018
    • Prepared food such as sandwiches and pastries
    • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
    • Recommended products based on solid understanding of individual customer needs and preferences.
    • Controlled line and crowd with quick, efficient service.
    • Upsold specialty items with beverages, increasing store sales.
    • Cleaned counters, machines, utensils and seating areas daily.
    • Cultivated ability to recall customers' names and address each by name.
    • Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
    • Prioritized drink requests while managing interruptions.
    • Complied with standards for merchandising, stocking and storing product.
    • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
    • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
    • Memorized recipes for specialty coffee beverages and seasonal offerings.
    • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.

Education

Bachelor of Arts - Psychology

Whittier College
Whittier, CA
09.2016 - 05.2021

High School Diploma -

La Mirada High School
La Mirada, CA
09.2012 - 06.2016

Skills

    Group Discussion Facilitation

undefined

Software

Microsoft word, office, spreadsheets, familiar with SPSS

Timeline

Customer Service Representative and Cashier

Dandy Ice Cream
06.2019 - 03.2020

Developmental Client Coach

Positive Development
04.2019 - Current

Customer Service Representative

Porto's Bakery And Cafe
05.2018 - 03.2019

Barista

Talias Coffee Co.
08.2017 - 01.2018

Bachelor of Arts - Psychology

Whittier College
09.2016 - 05.2021

High School Diploma -

La Mirada High School
09.2012 - 06.2016

Similar Profiles

CREATE PROFILE
Delia RamirezDevelopmental Client Coach