Delia Romero
Katy,TX
Summary
Hard-working professional with 15+ years of experience and a proven knowledge of conflict resolution, customer communications, and customer service. Aiming to leverage my skills to successfully fill the Customer Service role at your company.
Overview
14
14
years of professional experience
Work History
Assistant Director
Children's Lighthouse
03.2023 - Current
- Managed department budget to ensure adequate resources for staff development and instructional materials.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Develop strong relationships with parents and staff.
- Planned and executed successful special events, such as open houses, and parent-teacher conferences.
- Closing manager and following closing procedure.
- Work with Director on scheduling staff.
- Staff training and write-ups with Director.
- Dealing with parents complaints if director is unavailable.
- Oversight of all students files and binders.
- Manage all the parents accounts and balance.
- Keep supply of tour packets and enrollment available.
- Processing payments.
- Assist with incoming calls and visitors.
- Maintain and clean front desk.
- Make monthly menu and newsletter
- Order food and supplies needed for the school.
- Tour new potential parents.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Assistant Director
The Learning Experience Katy Mills
01.2022 - 03.2023
- Managed department budget to ensure adequate resources for staff development and instructional materials.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Developed strong relationships with teachers and parents.
- Ensured compliance with state education standards by regularly reviewing curriculum materials and teaching practices.
- Give tours to potential parents.
- Keep supply of tour packets available.
- Step into classrooms when needed.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assist with replying to emails and answering phone calls.
- Update and Maintain student files.
- Maintain and clean front desk.
- Participate in marketing and special events including open house, training, parent meetings and corporate events.
Assistant Director
KIDS R KIDS
07.2017 - 01.2022
- Supports company policies, procedures and systems to ensure safe, healthy environment in compliance with company and State Standards at all times
- Specific procedures of critical compliance are but not limited to: release procedures, sign in and out, medication, bus run/field trip procedures
- Participates responsibly in marketing and special events including open house, trainings, parent meetings, staff meetings and corporate events
- Manages, supports and follows budget in compliance with corporate guidelines
- Represents company to public, community, parents, visitors and staff with professionalism and integrity
- Maintain and clean front desk
- Assist with incoming calls and visitors in a pleasant and welcoming manner
- Update and maintain student files and enrollment packets with completed registration forms, payment information, and medical records
- Experience with Procare
- Support Director and Assistant Director by providing administrative support as requested
- Be available to answer questions, assist families, and direct concerns as needed to Director and Assistant Director
- Process payments
- Keep supply of tour packets available
- Assist with replying to emails, faxes, and returning phone calls to families
- Maintain security of the building at all times when the school is open, clear guests for student pick up or drop off
- Assume additional responsibilities as requested from time to time
- Classroom Management/Quality Assurance Checklist
- Work with Director on scheduling
- Staff training and write-ups with director
- Dealing with parents complaints if director is unavailable
- Oversight of all student files and binders
- Getting deposits ready
- Supply ordering and making menus for the months.
Sales Rep
Crate and Barrel
09.2015 - 03.2017
- Maximize company sales growth and profitability by assisting the customer service lead with all office activities and procedures in order to deliver an engaged experience to every customer, every time
- Demonstrate company standards in selling, customer service, and teamwork
- Maintain an awareness of all product information, intranet communications, current advertising, promotions and catalogues, and the status of merchandise
- Maintain an awareness of all available resources, including customer service standards and guidelines, as well as additional furniture resources, as applicable
- Complete and process phone sales orders and book all deliveries, both local and long distance
- Coordinate with Distribution Centers and vendors regarding return and repair authorization and chargebacks
- Process all customer correspondence and returns and credits, including UPS returns and breakage cards
- Answer all telephone calls immediately and courteously
- Perform all follow-up communication with the customer, and respond to customers within the time frame promised
- Support and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and company to both internal and external customers in all forms of communication
- Communicate on a regular basis with the sales manager or customer service lead concerning all aspects of customer service issues
- Communicate effectively and efficiently with all company associates in both written and verbal form
- Explain to customers how specific types of advertising will help promote their products or services in the most effective way possible
- Provide clients with estimates of the costs of advertising products or services
- Locate and contact potential clients to offer advertising services
- Process all correspondence and paperwork related to accounts
- Prepare and deliver sales presentations to new and existing customers to sell new advertising programs, and to protect and increase existing advertising.
Customer Service
Neiman Marcus
11.2009 - 12.2012
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases
- Answer phones and transfer to the right departments
- Taking credit card payment and addressing issues on their accounts
- Establish New Account Promotions and Online Data Entry on Oracle's PeopleSoft Enterprise
- Provide faxing and telephone assistance and assistance online and catalog returns/refunds
- Knowledge of Audit Works and cash office
- Responsible for handling the daily use of the Credit Systems
- Take care of animals in the sick room and new arrivals
- Clean animals and fish cages
- Feed all the animals
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
- Take inventory or examine merchandise to identify items to be reordered or replenished
- Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases
- Greet all customers.
Education
No Degree - Teaching And Accounting
UNION COUNTY COLLEGE
Union, NJ05.2010
High School Diploma -
UNION HIGH SCHOOL
Union, NJ06.2009
Skills
- Procare
- Microsoft Excel
- Microsoft word
- Telephone Technique
- Customer Satisfaction
- Staff Management
References
Cristian Gonzalez, 346-307-2647, Cgonzalez27222@gmail.com, Co worker
Timeline
Assistant Director
Children's Lighthouse
03.2023 - Current
Assistant Director
The Learning Experience Katy Mills
01.2022 - 03.2023
Assistant Director
KIDS R KIDS
07.2017 - 01.2022
Sales Rep
Crate and Barrel
09.2015 - 03.2017
Customer Service
Neiman Marcus
11.2009 - 12.2012
No Degree - Teaching And Accounting
UNION COUNTY COLLEGE
High School Diploma -
UNION HIGH SCHOOL