Delia Santana
Irving,Tx
Summary
Adept at deposit and withdrawal management and renowned for exceptional customer service, I spearheaded sales and profitability strategies at Ace Cash Express, enhancing operational efficiency. My expertise in CRM software and a proven track record in multitasking and organization underscore my ability to significantly boost productivity and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Store Manager
Ace Cash Express
Euless, USA
04.2022 - 05.2023
- Transmitted orders to supply cash to meet daily needs.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Developed strategies to maximize sales and profitability.
Janitorial
ABM Faculty
Coppell, USA
01.2022 - 03.2022
- Managed inventory of janitorial supplies including ordering new stock when needed.
- Oversaw facilities maintenance activities such as janitorial services, space allocation and equipment procurement.
- Scheduled daily assignments for janitorial staff to maximize efficiency of resources.
Table Lead
Menasha PKG Company
Lewisville, USA
10.2021 - 12.2021
- Demonstrated best safety practices working at heights and lifting various objects.
- Maintained records of repairs and parts inventory usage to optimize future planning efforts.
- Delegated daily tasks to manage resources and meet deadlines.
Supervisor
ABM Faculty
Lewisville, USA
12.2020 - 12.2021
- Managed scheduling, training and inventory control.
- Presented performance and productivity reports to supervisors.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Cashier
Kebabs To Go
Irving, USA
02.2020 - 12.2020
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
Education
Business Administration -
Dallas College
Dallas05.2023
Skills
- CRM software
- Deposit and withdrawal management
- Financial records management
- Product and service sales
- Multitasking and organization
- Customer service
- Typing speed
- Bilingual
Timeline
Store Manager
Ace Cash Express
04.2022 - 05.2023
Janitorial
ABM Faculty
01.2022 - 03.2022
Table Lead
Menasha PKG Company
10.2021 - 12.2021
Supervisor
ABM Faculty
12.2020 - 12.2021
Cashier
Kebabs To Go
02.2020 - 12.2020
Business Administration -
Dallas College
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