Delia Thomas
Lansdowne,PA
Summary
Professional contractor skilled in project management, site supervision, and client relations. Expertise in delivering high-quality results through effective team collaboration and adaptability to changing project needs. Strong focus on safety, compliance, and efficient resource utilization. Reliable and goal-oriented with proven track record of successful project completions.
Overview
9
9
years of professional experience
Work History
Independent Temp/ Freelance Contractor
Staffing Service
01.2018 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future temp business opportunities within hospitalities.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests based on DoorDash's customer policies and procedures.
- Cross-trained and provided backup support for organizational leadership and others employees from different departments to meet goals and deadlines.
- Enhanced customer satisfaction by preparing high-quality meals in a timely manner.
- Trained new staff in cooking techniques, equipment usage, and kitchen procedures to ensure consistency in quality across the team.
Professional House Cleaner
Self-employeed
02.2023 - 12.2024
- Offered specialized "one-time" deep-cleaning services managed the execution of dozens of post-renovation/remodeling projects that revitalized living spaces, increasing overall home comfort
- Provided exceptional customer service by addressing concerns promptly and adapting services based on feedback received from 50+ five-star reviews.
- Used diplomatic and critical-thinking skills to access whether the concerns of, at least, 6 dissatisfied clients encountered within a 2 year period and tailored responses to acknowledge and present realistic and reasonable resolutions that benefit all parties involve
- Fostered long-lasting professional relationships with over 12 clients by delivering and maintaining each individual property based on the scope of their layouts, time (such as number of hours booked, travel time and mileage, etc.) and cost, leading to reiterations of business (weekly, bi-weekly, monthly) and gaining a positive reputation in the Housecleaning industry.
Culinary Manager
Pheonix House Foundation
06.2016 - 11.2018
- Trained 15 new patients assigned to for kitchen duty on institutional cooking practices, kitchen safety, proper knife handling and equipment usage.
- Promoted a positive work environment by incentivizing teamwork, leading by example, and recognizing staff achievements to encourage growth and high performance within the institutional cooking team
- Cooked 5 meals a week according to administrative policies, health code regulations, managing the activities of 6 "team members" based on individual strengths/capabilities and food service standards.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Worked closely with other department heads to coordinate meal service logistics and ensure seamless integration of food preparation with facility-wide activities or events.
On-Site Property Manager
Zen Recovery Path
12.2015 - 09.2017
- Collaborated with property owners to develop long-term strategies for property improvement, consistent restocking of house-hold provided supplies/items and profitability.
- Facilitated successful 60+ move-ins and move-outs, conducted intakes and processed new residents, and enforced strict adherence to "Terms and Conditions" Resident Contract curfew, daily mandatory attendance Outpatient Program, random drug testing, etc.
- Coordinated emergency response plans for the property, regularly conducted Risk Assessments ensuring safety measures were in place depending on the likelihood and impact of potential situations identified.
- Assisted in the resolution of conflicts among residents, mediating disputes, successful de-escalation of 4 potentially volatile situations involving local authorities
Education
Bachelor of Science - General Psychology
Southern New Hampshire University
Hooksett, NH01-2026
Skills
- Attention to detail
- Customer service
- Time management
- Problem-solving
- Supply management
- Staff management
- Data analysis
Timeline
Professional House Cleaner
Self-employeed
02.2023 - 12.2024
Independent Temp/ Freelance Contractor
Staffing Service
01.2018 - Current
Culinary Manager
Pheonix House Foundation
06.2016 - 11.2018
On-Site Property Manager
Zen Recovery Path
12.2015 - 09.2017
Bachelor of Science - General Psychology
Southern New Hampshire University
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