Delia Zimmermann
Sequim,WA
Summary
Dynamic and results-driven professional with a proven track record at Otto's Burger GmbH, excelling in effective team leadership and customer relationship management. Skilled in conflict mediation and strategic decision-making, I have consistently enhanced team productivity and customer satisfaction through targeted coaching and open communication.
Overview
11
11
years of professional experience
Work History
Feel Good Manager
Otto's Burger GmbH
Hamburg, Germany
02.2018 - 09.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Team Leader
OMR Festival
Hamburg, Germany
05.2023 - 05.2023
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Waitress
PerLease GmbH
Hamburg, Germany
12.2017 - 12.2017
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Waitress and Barkeeper
VAPIANO
Hamburg, Germany
01.2016 - 11.2017
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Sales Assistant
Mojen Und Fischer GmbH
Hamburg, Germany
08.2013 - 12.2015
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Guest Care
YHA Hostel
Coffs Harbour, NSW, Australia
04.2013 - 08.2013
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
Team Leader and Sales Agent
Saffron Global Corp , Appco Group
Sydney, NSW, Australia
09.2012 - 03.2013
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Responsible for 4 team members
- Worked on behalf of "Prince of Wales" hospital to raise support for cancer patients
Education
High School Diploma -
"Sophie-Barat-Schule", Private Catholic High School
Hamburg, Germany07-2012
Elementary School -
"Grundschule Hochallee", Private Catholic Elementary School
Hamburg, Germany07-2004
Skills
- Effective team leadership
- Efficient time management
- Strategic decision-making
- Employee onboarding and training
- Customer relationship management (CRM)
- Sales techniques
- Skilled in conflict mediation
- Clear communication
- Employee onboarding
- Critical thinking
- Teamwork and collaboration
- Team motivation
Languages
German
Native or Bilingual
English
Professional Working
French
Limited Working
Timeline
Team Leader
OMR Festival
05.2023 - 05.2023
Feel Good Manager
Otto's Burger GmbH
02.2018 - 09.2023
Waitress
PerLease GmbH
12.2017 - 12.2017
Waitress and Barkeeper
VAPIANO
01.2016 - 11.2017
Sales Assistant
Mojen Und Fischer GmbH
08.2013 - 12.2015
Guest Care
YHA Hostel
04.2013 - 08.2013
Team Leader and Sales Agent
Saffron Global Corp , Appco Group
09.2012 - 03.2013
High School Diploma -
"Sophie-Barat-Schule", Private Catholic High School
Elementary School -
"Grundschule Hochallee", Private Catholic Elementary School