Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Delia Zimmermann

Sequim,WA

Summary

Dynamic and results-driven professional with a proven track record at Otto's Burger GmbH, excelling in effective team leadership and customer relationship management. Skilled in conflict mediation and strategic decision-making, I have consistently enhanced team productivity and customer satisfaction through targeted coaching and open communication.

Overview

11
11
years of professional experience

Work History

Feel Good Manager

Otto's Burger GmbH
02.2018 - 09.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Team Leader

OMR Festival
05.2023 - 05.2023
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

Waitress

PerLease GmbH
12.2017 - 12.2017
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.

Waitress and Barkeeper

VAPIANO
01.2016 - 11.2017
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

Sales Assistant

Mojen Und Fischer GmbH
08.2013 - 12.2015
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.

Guest Care

YHA Hostel
04.2013 - 08.2013
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Strengthened communication skills through regular interactions with others.

Team Leader and Sales Agent

Saffron Global Corp , Appco Group
09.2012 - 03.2013
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Responsible for 4 team members
  • Worked on behalf of "Prince of Wales" hospital to raise support for cancer patients

Education

High School Diploma -

"Sophie-Barat-Schule", Private Catholic High School
Hamburg, Germany
07-2012

Elementary School -

"Grundschule Hochallee", Private Catholic Elementary School
Hamburg, Germany
07-2004

Skills

  • Effective team leadership

  • Efficient time management

  • Strategic decision-making

  • Employee onboarding and training

  • Customer relationship management (CRM)

  • Sales techniques

  • Skilled in conflict mediation

  • Clear communication

  • Employee onboarding

  • Critical thinking

  • Teamwork and collaboration

  • Team motivation

Languages

German
Native or Bilingual
English
Professional Working
French
Limited Working

Timeline

Team Leader

OMR Festival
05.2023 - 05.2023

Feel Good Manager

Otto's Burger GmbH
02.2018 - 09.2023

Waitress

PerLease GmbH
12.2017 - 12.2017

Waitress and Barkeeper

VAPIANO
01.2016 - 11.2017

Sales Assistant

Mojen Und Fischer GmbH
08.2013 - 12.2015

Guest Care

YHA Hostel
04.2013 - 08.2013

Team Leader and Sales Agent

Saffron Global Corp , Appco Group
09.2012 - 03.2013

High School Diploma -

"Sophie-Barat-Schule", Private Catholic High School

Elementary School -

"Grundschule Hochallee", Private Catholic Elementary School

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