Delia (Dolly) Scott
Tucson,AZ
Overview
30
30
years of professional experience
Work History
Client Services Manager
Bayada Home Health
06.2017 - Current
- I provide excellent customer service.
- I proved compassion, excellence, and reliability; The Bayada Way.
- I provide strong communication skills to be able to have relationships with all levels within Bayada as well as referral sources.
- I manage a team of clinicians to ensure excellent client experience.
- Work with Clinical Managers to provide support to our field clinicians.
- Maintain office census of 300+ clients, 190 census under my team.
- Maintain census by admissions of Insurance policies.
- Review of clients’ needs to determine scheduling tasks.
- Attention to detail in tracking caseload financials to meet fiscal goals.
Staffing Coordinator
La Canada Care Center
03.2016 - 05.2017
- Schedule Licensed Nursing Staff for a 124-bed facility.
- Interview complete hiring process for all nursing staff. (RN and LPN)
- Conduct drug tests for current and new employees.
- Work closely with HR for credentials.
- On call 24/7 with staffing phone.
- Stock supply rooms daily with supplies.
- Manager on duty 1 weekend per month.
- Oversee nursing satisfaction meetings.
Administrative Assistant
Oro Valley Hospital
04.2008 - 05.2016
- Maintain director and managers’ calendar.
- Take meeting minutes within the department.
- Prepare a variety of reports including but not limited to Surgeon Volume and Analysis, Ambulatory Services Stats, Daily Management Reports and Daily Procedures.
- Fluent with Kronos system as I completed departments payroll.
- Managed supply orders.
- Managed On call calendar for Anesthesia doctors, Nurses and Scrub Techs.
Administrative Assistant to Department Chief
Phoenix Fire Department
02.2003 - 04.2007
- Maintain Deputy Chief and middle managers calendars.
- Maintain Roll Call.
- Processed departments payroll.
- Maintained weekly status reports for Chief.
- Processed Performance Measure Grading.
- Processed overnight vehicle reports.
- Created and maintained database of radio inventory.
- Conducted new employee orientation.
Contracts Liaison
Dept Of Economic Security
07.1993 - 02.2003
- Compliance with State and Federal Procurement Process.
- Developed and revised contract related forms.
- Managed DES Contract Policies and Procedures.
- Developed contract training materials.
- Created and maintained spreadsheets of data related to departments.
- Schedule and prepare departments travel paperwork.
Skills
- Excellent Communication
- Excellent Work Ethic
- Teamwork
- Problem Solving
- Empathy
- Critical Thinking
Timeline
Client Services Manager
Bayada Home Health
06.2017 - Current
Staffing Coordinator
La Canada Care Center
03.2016 - 05.2017
Administrative Assistant
Oro Valley Hospital
04.2008 - 05.2016
Administrative Assistant to Department Chief
Phoenix Fire Department
02.2003 - 04.2007
Contracts Liaison
Dept Of Economic Security
07.1993 - 02.2003