Delia G Garza
Pasadena
Summary
Caring professional prepared to deliver case management, client advocacy and community relationship building. Skilled in communication, public speaking, EMR systems and bilingual communication, adept at community advocacy and engagement. Demonstrates strong Medicare and Medicaid knowledge, ensuring comprehensive support for diverse patient needs. Dedicated to helping others achieve progress toward goals and meet specific needs. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
Community Outreach Specialist
Wider Circle- Remote
12.2023 - Current
- Record all member interactions, outreach, and attendance in Wider Circle’s digital system for effective tracking and reporting. Acted as a bridge between members, their healthcare providers, and local organizations, helping them access additional services and close care gaps by helping schedule HHV and AWV .
- Enhanced community engagement by developing and implementing partnerships with community-based organizations to expand resources for members. Helping the members with SDOH needs.
- Lead the Connect for Life program using our curriculum to build trust and improve health outcomes. Host virtual and in-person events that bring members together, ensuring they engage regularly and support one another.
- Promoted community events,organized training sessions for volunteers to ensure proper preparation for their roles within outreach programs or events. Provided guidance and support to individuals seeking assistance with accessing available resources within the community.
- Maintained detailed records of all outreach activities including event planning documents, budget reports.
Healthcare Coordinator
Altus
11.2021 - 12.2023
- Assisted patients in navigating the healthcare system by providing education on insurance coverage, financial resources, and available support services. Streamlined appointment scheduling for increased patient access to care.
- Scheduled referral appointments to other providers for patients needing specialized treatment. Documented changes in patient health conditions and progress through scheduled check-ups and monitoring.
- Managed complex caseloads, prioritizing time-sensitive tasks and maintaining a high standard of care for all patients. Reduced hospital readmission rates with diligent follow-up and care coordination for discharged patients.
Medical Front Office
Doan & Vo Clinic
02.2016 - 03.2021
- Verified and updated demographic as well as other personal information for clients managing insurance verifications and addressing billing inquiries. Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Expedited check-in process for patients by efficiently collecting necessary paperwork and verifying insurance coverage upon arrival. Enhanced patient experience by efficiently managing appointment scheduling and confirming appointments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Patient Navigator
The Rose Organization
01.2011 - 03.2013
- Supported patients in managing their mental and emotional well-being through active listening, empathy, and appropriate referrals to specialized care providers.
- Assisted patients in overcoming barriers to care, such as transportation, language, and financial challenges. Completed Medicaid process to obtain access to care for cancer.
- Served as an advocate for vulnerable populations within the healthcare system, by scheduling doctor, healthcare appointments in caseloads of diverse patients with various health conditions.
Education
Medical Billing Coding
National Intitute of Technology
Houston, TX01.2008
GED -
San Jacinto College
Pasadena, TX01.2006
Skills
- EMR Proficiency
- Community Engagement
- Research Abilities- SDOH
- Medicare and Medicaid knowledge
- Time Management
- Insurance Verification knowledge
- Medical Terminology
- Service Coordination
- Healthcare Navigation
- Microsoft Office proficiency
- HIPAA Guidelines
- Bilingual in Spanish and English
- Community Advocacy
Timeline
Community Outreach Specialist
Wider Circle- Remote
12.2023 - Current
Healthcare Coordinator
Altus
11.2021 - 12.2023
Medical Front Office
Doan & Vo Clinic
02.2016 - 03.2021
Patient Navigator
The Rose Organization
01.2011 - 03.2013
Medical Billing Coding
National Intitute of Technology
GED -
San Jacinto College
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