Deliah Lowery
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with 5 years of experience in team leadership in 4 industry. Background includes sales, management and customer service in fast-paced settings. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Restaurant Manager
Wendy's Restaurant
04.2024 - Current
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Collaborated with the executive chef on menu development, ensuring diverse options that catered to various dietary needs.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
Daycare Asst Aide
Learning MKE
03.2024 - Current
- Provided support during naptime routines, ensuring a peaceful environment for restful sleep.
- Contributed to positive parent-teacher relationships through effective communication and regular updates on children''s progress.
- Managed classroom behavior with clear expectations and consistent reinforcement strategies, fostering a respectful atmosphere.
- Conducted assessments of children''s developmental milestones, aiding in individualized learning plans.
- Collaborated with lead teacher to develop daily schedules, lesson plans, and curriculum for diverse age groups.
- Coordinated engaging arts-and-crafts projects for students to express their creativity while developing fine motor skills.
- Supported the emotional well-being of children by providing nurturing care and addressing individual needs.
Casino Cage Cashier
Potawatomi Bingo Casino
10.2023 - 03.2024
- Handled guest disputes professionally, escalating issues to supervisors when necessary while remaining calm under pressure situations that may arise from time-to-time within a casino.
- Performed daily reconciliation of personal cash drawer, ensuring precise accounting records were maintained throughout each shift.
- Enhanced casino customer satisfaction by providing timely and professional assistance with financial transactions.
- Constructed strong relationships with repeat patrons, fostering trust while maintaining professionalism at all times.
- Processed large-volume transactions for high rollers, ensuring confidentiality and adherence to appropriate protocols.
- Streamlined cash transactions by implementing efficient cashier procedures and maintaining high levels of accuracy.
- Facilitated efficient chip exchanges for players by accurately counting chips and recording denominations in accordance with casino policies.
- Quickly and accurately counted drawers at start and end of each shift.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Handled money, ticket and chips exchanges for customers.
- Counted cash and casino chips to accurately reconcile transaction reports.
- Prepared and issued money banks to change persons at start of each shift.
Dietary Aide
Silver Spring Health Care
08.2022 - 09.2023
- Identified opportunities for process improvements within the kitchen to increase productivity while maintaining high standards of quality control.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Cleaned and organized kitchen, dining and service areas.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
- Kept all kitchen areas clean, tidy and free of hazards.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
Shift Manager
Cousins Subs
04.2022 - 07.2022
- Assisted in budget preparation for the department which led to better financial management throughout the year.
- Promoted a positive work environment through open communication and constructive feedback.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Reduced employee turnover by implementing effective retention strategies such as recognition programs and career development opportunities.
- Managed staff hiring, training and supervision.
- Supervised ongoing daily production phases.
- Tracked receipts, employee hours, and inventory movements.
- Trained and mentored new employees to maximize team performance.
Shift Supervisor
PLS Financial Services
12.2017 - 03.2022
- Actively participated in promotional events aimed at increasing brand visibility within the community resulting in higher foot traffic volume.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
Shift Manager
McDonald's
06.2016 - 12.2017
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Kept employees operating productively and working on task to meet business and customer needs.
- Scheduled staff to establish adequate coverage during peak business hours.
- Managed staff hiring, training and supervision.
- Supervised ongoing daily production phases.
Education
High School Diploma -
Washington High School of Information Technology
Milwaukee, United States06.2016
Skills
- Schedule Coordination
- Recruitment
- Operations Management
- Customer Engagement
- Staff Management
- Menu development
- Food Service Background
- Supervisory skills
- Team Management
- Shift Management
- Staff Scheduling
- Employee Supervision
- Money Handling
- Staff Supervision
- Critical Thinking
- Team Leadership
- Customer Service
- Safe Food Handling
- Time Management
Timeline
Restaurant Manager
Wendy's Restaurant
04.2024 - Current
Daycare Asst Aide
Learning MKE
03.2024 - Current
Casino Cage Cashier
Potawatomi Bingo Casino
10.2023 - 03.2024
Dietary Aide
Silver Spring Health Care
08.2022 - 09.2023
Shift Manager
Cousins Subs
04.2022 - 07.2022
Shift Supervisor
PLS Financial Services
12.2017 - 03.2022
Shift Manager
McDonald's
06.2016 - 12.2017
High School Diploma -
Washington High School of Information Technology