Deliah Taylor
Vincennes,IN
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Seasoned Fast Food Manager with comprehensive background in food service operations and staff leadership. Knowledgeable in health and safety regulations, inventory control, and team management. Demonstrated ability to streamline processes for increased efficiency while maintaining high-quality customer service. Successfully contributed to revenue growth through innovative marketing strategies and upselling techniques. Also has experience in cleaning for people, bathing individuals, providing transportation, and just every day regular needs.
Overview
3
3
years of professional experience
Work History
Fast Food Manager
McDonald's
Vincennes, Indiana
04.2022 - Current
- Developed and implemented customer service standards for staff to follow.
- Trained new employees on food preparation, cash handling, and customer service techniques.
- Managed team of 10-15 employees in fast-paced environment.
- Ensured compliance with all local health regulations related to food safety.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Explained goals and expectations required of trainees.
- Inspected dining and serving areas for cleanliness and proper setup.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Education
Some College (No Degree) - Nursing
Vincennes University
Vincennes IndianaSkills
- Complaint resolution
- Customer loyalty
- Customer complaint handling
- Take-out service
- Table management
- Supervisory skills
- Labor and food cost control
- Pre-shift walk-through
- Adaptable
- Order delivery practices
- Mobility support
- Behavioral support
- Housekeeping
- Helpful communication
- Empathic communication
- Clear Communication
Timeline
Fast Food Manager
McDonald's
04.2022 - Current
Some College (No Degree) - Nursing
Vincennes University