Special Services Associate
The Home Depot Store 1206
Freeport, United States
11.2020 - 04.2021
- Performed special service desk operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Maintained up-to-date knowledge of product and service offerings to serve as informational resource to customers and team members.
- Implemented initiatives to improve customer satisfaction and increase repeat business.
- Developed incentives, achieving sales targets to increase revenue.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Demonstrated ability to provide exceptional customer service in a fast-paced environment.
- Developed strong organizational skills to prioritize tasks and multitask efficiently.
- Assisted customers with account maintenance and address changes.
- Utilized problem-solving skills to address customer inquiries and complaints.
- Processed customer requests accurately and in a timely manner.
- Responded to customer inquiries and requests for assistance.
- Demonstrated a working knowledge of company policies and procedures.
- Maintained a high level of professionalism and confidentiality at all times.
