Delia V. Fernandez
San Antonio,Texas
Summary
Experienced and adept at leading, implementing, and maintaining projects and corporate teams in virtual and in person setting. Creative and analytical approach to operations for continuous process improvement. Skilled at identifying, anticipating problems, and providing solutions. Works collaboratively through mentoring, training and empowering teams to excel in performance.
Overview
24
24
years of professional experience
Work History
Access Coordinator
HCA
08.2021 - Current
- Provisions, maintains, and removes security privileges for users of HCA systems
- Assists in the maintenance of role-based access as needed
- Provides education to Division Management, stakeholders, and business leaders
- Works with Service Desks across enterprise, providing necessary security/tier 2 support for user access incidents
- Continually expands knowledge of current and upcoming products, applications, systems, and processes
- Adheres to and supports HCA IT&S standards, policies, and procedures and protects confidentiality.
Enterprise Learning and Development Manager
Parallon
Nashville, Tennessee
06.2015 - 08.2021
- Instrumental in creation of remote standardization training for all new hires across the Parallon organization
- Led multiple project teams in efficient and effective development, maintenance, and delivery of educational programs and initiatives.
- Assisted in developing an onboarding tool using theK2 platform, to automate the training scheduling for new hire process with HR, IT, and management teams for seamless onboarding and communication
- Managed a remote team of 18 trainers, coordinators, and training developers in multiple time zones.
- Created and maintained processes in OneNote and SharePoint site for efficiency and team collaboration.
- Collaborated with leadership to create a website for easy access to all training materials and job aids
- Led HealthStream (LMS) strategic efforts to create reporting, core curriculum training bundles, and enterprise wide annual compliance training requirements.
- Worked collaboratively with business owners and subject matter experts to ensure course content and delivery met the needs of targeted audiences
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Developed, implemented, and updated new hire training programs for over 8,000+ employees a year.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets.
HSC Trainer
Parallon
San Antonio, Texas
06.2012 - 06.2015
- Trained all new HSC (Health Information Management Service Center) employees on job relevant HSC applications
- Taught complex systems and applications (Host, Artiva, etc.)
- Healthstream LMS Administrator
- Developed virtual training for contract medical coders.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Eliminated process gaps by implementing new methods of standardized training.
Education Analyst II
CHRISTUS Health
Houston, Texas
09.2011 - 06.2012
- Responsible for all phases of instructional design, including conducting the analysis, design, development, implementation, and evaluation phases for computer-based and traditional education and training for medium to high complexity projects related to Information Management (IM) systems implementations
- Served as a resource to customers throughout the system, collaborating with system-wide, multi-functional teams to design high quality, cost-effective learning solutions
- Worked with minimal oversight and in a team setting, sharing information and assisting/providing direction to other junior level team members
- Led the education implementation of ADP HR/Payroll solution for the entire CHRISTUS Health System
- Designed courses using adult learning principles, instructional design, and interactive e-learning models
- Designed and integrated interactive concepts and activities, in both classroom and distance learning formats, to encourage application and skill development
- Established instructional design and development standards for all existing and future education and training programs for IT systems
- Collaborated and delivered learning theory content & educational processes to Subject Matter Experts and Educators in “train the trainer” sessions
- Assisted customers with optimizing the use of the assigned applications, specific project-driven tasks, and produced moderately complex reports
- Developed detailed project schedules for all assigned projects and service requests
Education Analyst I
CHRISTUS Health
Houston, Texas
02.2008 - 09.2011
- Recommended and developed training based on project needs
- Created training plans to identify needs, audience, timelines, and ongoing training for new employees
- Translated customer requests into program specifications appropriate to assigned tasks
- Coordinated & led multiple project implementations, to include clinical and non-clinical
- Conducted training needs assessments and created training plans and materials
- Created and implemented training materials, to include e-learning development
- Developed corporate-specific training guidelines and requirements.
E-Learning Trainer
CHRISTUS Santa Rosa
San Antonio, Texas
07.2003 - 02.2008
- LMS Administrator (HealthStream)
- Meditech Trainer – Navigation, Order Entry, and Enterprise Medical Records (EMR)
- Microsoft Suite Trainer
- SharePoint Administrator
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Created, collected and recorded data on student progress to determine next steps for student success.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Created and implemented new training initiatives such as online modules, interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence.
- Trained and mentored new personnel hired to fulfill various roles.
Program Coordinator
Methodist Healthcare System
San Antonio, Texas
07.1998 - 07.2003
- Managed operations staff of 5
- LMS Administrator (HealthStream)
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Organized and managed program development from conception through successful execution.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Created and maintained Access database for all employee education records.
Education
BBA - Organizational Management
The University of Arizona
Global CampusAssociates of Art - Business
University of Phoenix
Tempe, AZ07.2008
Skills
- Critical Thinker
- Emotional Intelligence
- Innovative
- Creative
- Project & People Management
- Effective Communicator
Timeline
Access Coordinator
HCA
08.2021 - Current
Enterprise Learning and Development Manager
Parallon
06.2015 - 08.2021
HSC Trainer
Parallon
06.2012 - 06.2015
Education Analyst II
CHRISTUS Health
09.2011 - 06.2012
Education Analyst I
CHRISTUS Health
02.2008 - 09.2011
E-Learning Trainer
CHRISTUS Santa Rosa
07.2003 - 02.2008
Program Coordinator
Methodist Healthcare System
07.1998 - 07.2003
BBA - Organizational Management
The University of Arizona
Associates of Art - Business
University of Phoenix
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