Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
AdministrativeAssistant
Delichia Virdell

Delichia Virdell

Lawrenceville,Georgia

Summary

To obtain a position in any of the following positions: - Account Receivables & Payables/Customer Service/Property Assisted or Manager - Property Management/ Account Management/ Quality Control

Overview

31
31
years of professional experience
1
1
Certification

Work History

Bookkeeper

Mr Transmission/Glover Enterprises
11.2015 - Current
  • Extensive knowledge of accounting principles, taxation policies, and income tax procedures
  • Key strengths in planning, problem solving, and customer relations
  • Familiar with financial reconciliations, general ledgers, and regulatory reporting
  • Eager to meet client needs and exceed expectations.

Senior Customer Service (Level 3)

American Security Insurance/Assurant/Chase Mortgage
07.2008 - 11.2015
  • Managed Property & Casualty Insurance accounts in a high volume inbound call center environment
  • Consistently achieved performance benchmarks in all areas (speed, accuracy, and volume)
  • Was the team's 'go-to' person for new representatives and particularly escalated calls as one of the company's primary mentors/trainers of both new and established employees
  • Helped the company attain the highest customer service ratings (as determined by external Auditors) earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.

Customer Support Liaison

Citizen's Mortgage Solutions
01.2004 - 07.2007
  • Managed every client's file as a personal challenge with an opportunity for success
  • Communicated with all key stakeholders from borrowers to title agents to lenders, keeping them updated on the status of the loan, clarifying the loan process and requesting needed information
  • Processed and funded 15-20 transactions per month
  • Ensured that the loan packages were accurate and complete with the required information filed correctly
  • Excellent customer service - Must 'WOW' the customer at every stage of the process, along with one and done expertise, thoroughness, thoughtfulness, politeness, and enthusiasm
  • One and Done
  • Executing the Perfect Loan Process, as defined by loan originator
  • Collected and reviewed necessary documentation, for all files to include borrower and third-party documentations
  • Remained current on mortgage regulatory and lender program guidelines
  • Assisted in improving daily operations and management of processors who may be added to the team.

Property Manager

Carter-Haston Reality Management (130 units)
06.2003 - 03.2004
  • Duties consisted of managing the staff and property, accounts receivables/payables, collected rental payments, maintained resident retentions, processed the required paperwork for section 8 applicants, completed all required corporate office property reports in a timely manner, and maintained a 95% to 97% property status.

Assistant Manager

Capreit Management (264 units)
06.2000 - 10.2001
  • Assisted the Property Manager, processed rental payments, and completed all required corporate office reports
  • Aggressively marketed surrounding communities
  • Fully responsible for walking all move outs and processed SODAs
  • Processed Account Payables/Account Receivables
  • Prepared employees payroll.

Customer Service

Reliable Mortgage
09.1996 - 06.2000
  • Managed a high-volume workload consisting of current and potential clients
  • Assisted the loan officers and processors in the gathering and execution of client's loan files
  • Prepared and reviewed the incoming and outgoing loan files for underwriting approvals.

Senior Leasing Agent

Fogelman/Timber Trace Apartments (989 units)
07.1993 - 09.1996
  • Maintained a top-level closing ratio throughout my term of employment
  • Maintained a leasing occupancy of at least 98%plus
  • The leasing staff all pulled together as a team, in order to maintain our high closing ratios
  • I was responsible for supervising the leasing staff
  • I also maintained a good and positive relationship with both the residents and upper Management.

Education

Bachelor's Degree - Social Sciences

Westminster
05.1993

Skills

  • Proactive Leader and Problem Solver
  • Seasoned Customer Support Representative with over 20 years' experience across varied industries Take ownership can do attitude as well as a mentor to more junior team members Excellent problem solving abilities, able to listen to the customer and troubleshoot the underlying issues Smile through the phone based approach to call handling Strategic relationship/ partnership building skills /listening skills attentively, as well using tact and diplomacy to find common ground and achieve win -win outcomes Proficient in: MS Word, Power- Point, Lotus Notes, MSP,Fidelity, Trackall 20, DTE, Rent Roll Smart Phone, Quick Books, AMSI, Yardi, Oracle, and Kronos

References

References available upon request.

Certification

Realtor pre-license certificate from 360 Training

Timeline

Bookkeeper

Mr Transmission/Glover Enterprises
11.2015 - Current

Senior Customer Service (Level 3)

American Security Insurance/Assurant/Chase Mortgage
07.2008 - 11.2015

Customer Support Liaison

Citizen's Mortgage Solutions
01.2004 - 07.2007

Property Manager

Carter-Haston Reality Management (130 units)
06.2003 - 03.2004

Assistant Manager

Capreit Management (264 units)
06.2000 - 10.2001

Customer Service

Reliable Mortgage
09.1996 - 06.2000

Senior Leasing Agent

Fogelman/Timber Trace Apartments (989 units)
07.1993 - 09.1996

Bachelor's Degree - Social Sciences

Westminster

Similar Profiles

CREATE PROFILE
Delichia Virdell