Delicia Benjamin

• Operated concession stand during football events.
• Delivered occasional support for catering and dining hall operations.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
• Oversaw food preparation, production and presentation according to quality standards.

Aviary specialist and bird husbandry:

• Facilitated bird interaction and enrichment through regular exposure to the outdoors.
• Prepared food to meet needs of animals under care with appropriate meals.
• Responded quickly to emergency situations involving injured or sick animals.
• Set boundaries through disciplinary teaching and treat training.
• Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
• Monitored birds for signs of stress or illness, and reported any issues to supervisor.
• Gave educational talks about different species of birds to visitors at zoo events.

Events team:

• Conducted private and public walkthrough of the premises.
• Set up and packed up event equipment, leaving area clean and tidy.
• Greeted incoming guests, accepted payments, reviewed tickets, and directed to facility locations.
• Sold and served refreshments to customers.
• Purchased, rented or requisitioned entertainment or gaming necessities.
• Provided customer service support during events, ensuring guests had a positive experience.

Gift shop and admission:

• Resolved any issues or complaints from customers in a timely manner.
• Organized promotional events to increase customer awareness of gift shop offerings.
• Responded to customer inquiries and delivered appropriate information after carefully researching issues.
• Responded promptly to customer inquiries via telephone or email.

• Served customers and processed their orders efficiently.
• Worked efficiently in a fast-paced environment.
• Maintained high levels of sanitation and safety protocols.
• Operated cash registers to process payments from customers.
• Participated in training sessions for new employees when needed.
• Received, processed, and stocked merchandise in accordance with store policies.