Delicia Ferguson
St. Petersburg,FL
Summary
Compassionate and dedicated healthcare professional with extensive experience at Bayfront Health St. Petersburg. Skilled in patient care and vital signs monitoring, I enhance patient satisfaction through attentive support and effective communication. Proven ability to foster emotional well-being while ensuring safety and dignity, contributing to a positive healing environment.
Professional caregiver with solid experience providing compassionate and efficient in-home support. Skilled in medication management, personal care, and patient mobility, ensuring optimal comfort and safety. Strong collaborator, adaptable to changing needs, and consistently reliable in delivering high-quality care.
Diligent customer services with strong foundation in providing compassionate and personalized care to clients. Proven track record of supporting daily living activities, ensuring safety, and promoting well-being. Demonstrated ability to build rapport with patients and effectively manage varying care needs.
Professional with strong background in customer service, adept at handling client inquiries and resolving issues efficiently. Skilled in communication, problem-solving, and conflict resolution, consistently ensuring customer satisfaction. Highly adaptable, team-oriented, and results-driven, excelling in fast-paced, dynamic environments. Passionate about fostering positive customer experiences and contributing to team success.
Overview
14
14
years of professional experience
Work History
Home Health Aide
Heart’s Desire
05.2025 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Security Officer
Covenant Security Services
10.2024 - 05.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Security Guard
Allied Universal Security Services
07.2023 - 10.2024
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Home Health Aide
Brightstar Home Care
05.2022 - 06.2023
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Followed nutritional plans to prepare optimal meals.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
Group Home Worker
Teen Harris Group Home
03.2021 - 11.2021
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Demonstrated exceptional time management skills while simultaneously managing multiple aspects of resident care within the group home setting.
- Assisted patients with personal care, social interaction and emotional support.
- Collaborated with case managers and healthcare professionals to ensure the highest quality of care was provided at all times.
Patient Care Technician
Bayfront Health St. Petersburg
05.2020 - 01.2021
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Resident Care Aide
The Pointe Nursing And Rehabilitation Center
10.2019 - 07.2020
- Assisted residents with personal hygiene tasks, ensuring their dignity and comfort throughout the process.
- Managed challenging behaviors among residents using de-escalation techniques and positive reinforcement strategies.
- Enhanced resident well-being by providing compassionate care and support in daily activities.
- Supported the emotional well-being of residents by establishing strong relationships built on trust and empathy.
Resident Care Aide
Brentwood Nursing Home
07.2018 - 03.2019
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Provided mobility assistance to residents as needed, including transferring between beds or chairs and aiding with ambulation around the facility.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
Resident Care Aide
Brookdale Assisted Living
11.2017 - 11.2018
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Provided end-of-life care for residents, ensuring their comfort and dignity during their final days while offering emotional support to family members throughout the process.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Promoted a safe living environment for residents by performing regular safety checks and maintaining cleanliness.
Resident Care Aide
Osprey Assisted Living
08.2015 - 04.2016
- Addressed family concerns regarding their loved ones'' welfare through open communication channels while maintaining confidentiality protocols as needed.
- Participated in ongoing staff training sessions to stay up-to-date on best practices in resident care provision within the industry standards.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Remained alert to problems or health issues of clients and competently responded.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Sitter
St.Anthonys Hospital
11.2011 - 06.2014
- Demonstrated empathy and kindness to display positive character traits.
- Fostered emotional well-being in children by providing a nurturing, supportive, and engaging atmosphere.
- Provided overnight care for families on an as-needed basis, ensuring a secure environment while parents were away from home.
- Enhanced child safety by closely monitoring activities and maintaining a clean, hazard-free environment.
Education
High School Diploma -
Stepping Stone High School
Tampa, FL03-2019
Skills
- Patient care
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
- Vital signs monitoring
- Bathing assistance
- First aid and safety
- Recording vital signs
- Documentation
- Behavioral support
- Patient transport
- Schedule management
- Ambulation assistance
- CPR certification
- Patient observation
- Basic life support
- Patient services
- Data collection
Timeline
Home Health Aide
Heart’s Desire
05.2025 - Current
Security Officer
Covenant Security Services
10.2024 - 05.2025
Security Guard
Allied Universal Security Services
07.2023 - 10.2024
Home Health Aide
Brightstar Home Care
05.2022 - 06.2023
Group Home Worker
Teen Harris Group Home
03.2021 - 11.2021
Patient Care Technician
Bayfront Health St. Petersburg
05.2020 - 01.2021
Resident Care Aide
The Pointe Nursing And Rehabilitation Center
10.2019 - 07.2020
Resident Care Aide
Brentwood Nursing Home
07.2018 - 03.2019
Resident Care Aide
Brookdale Assisted Living
11.2017 - 11.2018
Resident Care Aide
Osprey Assisted Living
08.2015 - 04.2016
Sitter
St.Anthonys Hospital
11.2011 - 06.2014
High School Diploma -
Stepping Stone High School