Delicia Gordon
Brook,NY
Summary
Hardworking cleaning professional well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages numerous office building floors independently with no supervision and relative ease. Focused providing consistent and high-quality cleaning services with outstanding results. Trustworthy and accommodating customer service professional. Dedicated to exceptional performance and quality standards.
Overview
15
15
years of professional experience
Work History
Commercial Cleaner
Rockefeller Cleaning Service
03.2021 - Current
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
Cashier
Action Check Cashing
06.2019 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Lifted up to 30 pounds at once and used forklift to move heavier loads
- Worked closely with shift manager to solve problems and handle customer concerns
- Identified and resolved discrepancies and errors in customer accounts
Customer Service Cashier
Rainbow Clothing Store
04.2012 - 06.2014
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Lifted up to 30 pounds at once and used forklift to move heavier loads
Teacher
Cyber Tots Daycare
01.2009 - 09.2013
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Improved students' analytical skills by introducing state-of-the-art computer program technologies
Education
High School Diploma -
Fort Hamilton High School
Brooklyn, NY01.2011
Skills
- Team Training
- Chemical Cleaners
- Daily Facility Operations
- Adaptable and Flexible
- Time management
- Attention to details
- Problem solving
- Housekeeping skills
- Facilities maintenance
- Multitasking Abilities
reading
love to read in my spare time.
Timeline
Commercial Cleaner
Rockefeller Cleaning Service
03.2021 - Current
Cashier
Action Check Cashing
06.2019 - 07.2021
Customer Service Cashier
Rainbow Clothing Store
04.2012 - 06.2014
Teacher
Cyber Tots Daycare
01.2009 - 09.2013
High School Diploma -
Fort Hamilton High School