Delicia Hunter
Bridgeport,AL
Summary
Dynamic friendly professional with a proven track record in customer service at Showneys Inn, excelling in problem resolution and communication. Recognized for enhancing guest satisfaction through effective multitasking and a friendly demeanor. Adept at managing time efficiently while maintaining organization, contributing to a positive team environment and achieving operational goals.
Overview
31
31
years of professional experience
Work History
Homemaker -Wife
Self Employed
06.1998 - Current
- Exhibited a proactive approach to tasks with a focus on ownership.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Front Desk Clerk
Showneys Inn
07.1999 - 08.2000
- Greeted and checked in guests, ensuring a welcoming environment.
- Managed reservations using hotel management software to streamline operations.
- Assisted guests with inquiries, providing information about local attractions and services.
- Processed payments accurately while maintaining cash register integrity.
- Coordinated housekeeping requests to ensure timely room readiness for arrivals.
- Handled customer complaints professionally, resolving issues to enhance guest satisfaction.
- Supported team members in daily operational tasks to improve service efficiency.
- Maintained front desk area cleanliness and organization to uphold professional appearance.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
- Collected room deposits, fees, and payments.
- Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
- Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
- Contributed to team goals by maintaining a positive attitude and supporting coworkers during busy periods or challenging situations.
- Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
- Coordinated group bookings efficiently, ensuring all necessary preparations were completed in advance of guest arrival dates.
- Conducted regular inventory assessments for front desk supplies to avoid shortages that could negatively impact guest experience.
- Ensured the security of guests'' personal belongings by managing key card access systems properly.
- Streamlined check-in and checkout processes to improve efficiency and reduce wait times.
- Increased hotel revenue by upselling rooms and promoting additional services or amenities when appropriate.
- Communicated effectively with management on daily occurrences or potential issues affecting hotel operations or guest experiences.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Developed and maintained positive relationships with guests for satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Coordinated with vendors for repair and maintenance of hotel.
- Monitored staff performance and provided feedback and guidance.
Sales Associate
Swarffords Furniture Store
06.1996 - 1996
- Assisted customers with product selections and inquiries, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Maintained organized sales floor, ensuring merchandise was displayed attractively and restocked promptly.
- Collaborated with team members to achieve daily sales goals and improve customer satisfaction ratings.
- Developed strong product knowledge to effectively communicate features and benefits to customers.
- Handled customer complaints professionally, resolving issues to maintain loyalty and trust in the brand.
- Participated in training sessions to enhance sales techniques and product knowledge for improved performance.
- Monitored inventory levels regularly, assisting in stock management to minimize shortages and overages.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Collaborated with team members to achieve monthly sales targets.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
Receptionist
Stevenson's Unemployment Office
05.1994 - 08.1994
- Managed front desk operations, ensuring smooth daily workflow and customer service excellence.
- Scheduled appointments and maintained accurate records in client management system.
- Assisted clients with inquiries, providing information about unemployment benefits and services available.
- Coordinated communication between clients and staff, facilitating effective resolution of issues.
- Maintained confidentiality of sensitive client information while adhering to privacy regulations.
- Developed familiarity with state-specific unemployment policies to better assist clients' needs.
- Implemented organizational systems for files and documents, enhancing accessibility and retrieval speed.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
Education
High School Diploma - Creative Writing, Computer Programming
South Pittsburgh Highschool
South Pittsburg, TN05.1998
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Verbal communication
- Problem resolution
- Decision-making
- Organization and time management
- Flexible and adaptable
Timeline
Front Desk Clerk
Showneys Inn
07.1999 - 08.2000
Homemaker -Wife
Self Employed
06.1998 - Current
Sales Associate
Swarffords Furniture Store
06.1996 - 1996
Receptionist
Stevenson's Unemployment Office
05.1994 - 08.1994
High School Diploma - Creative Writing, Computer Programming
South Pittsburgh Highschool
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