Delicia Johnson
Morganton,NC
Summary
Dynamic and results-driven professional with extensive experience as a Correctional Officer at Western Youth Institution. Expert in conflict resolution and safety enforcement, successfully implementing de-escalation techniques to maintain a secure environment. Proven ability to train staff and manage high-risk situations, ensuring compliance with facility regulations and enhancing operational efficiency.
Knowledgeable [Desired Position] with solid background managing inmate populations and maintaining security protocols. Demonstrated ability to handle high-pressure situations and resolve conflicts efficiently. Proven skills in communication and teamwork, consistently ensuring safe environment for staff and inmates.
Professional with strong background in maintaining safety and security within facilities. Skilled in crisis management, conflict resolution, and enforcing rules and regulations. Focused on collaboration and achieving results, adaptable to changing needs. Known for reliability and effective communication, with keen observational skills and strong sense of integrity.
Hardworking [Job Title] skilled in managing correctional functions and monitoring inmate behavior. Employs sound judgment and verbal de-escalation tactics to maintain order and prohibit dangerous situations. Skillfully detects contraband during cell searches.
Resourceful and dedicated [Job Title] with motivational leadership, training and employee supervision experience. [Number] years in corrections and law enforcement.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Correctional Officer
Western Youth Institution
Morganton, NC
08.2009 - 06.2012
- Supervised daily activities of youth residents to ensure safety and compliance with facility regulations.
- Conducted regular inspections of living areas to maintain cleanliness and security standards.
- Implemented conflict resolution techniques to deescalate tensions among residents effectively.
- Monitored interactions between residents to promote a positive environment and reduce incidents.
- Assisted in training new staff on operational procedures and emergency protocols.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Booked new inmates into facility and processed inmates for release.
- Monitored surveillance equipment to detect and prevent unauthorized activities.
Scheduling Supervisor
Britthaven Nursing Home
Morganton, NC
01.2000 - 10.2005
- Coordinated staff schedules to ensure optimal coverage and compliance with regulatory requirements.
- Streamlined scheduling processes, reducing conflicts and enhancing operational efficiency.
- Trained and mentored new scheduling staff on software and best practices for effective time management.
- Monitored attendance patterns and adjusted schedules proactively to address staffing shortages.
- Collaborated with department heads to align staffing needs with patient care demands effectively.
- Analyzed shift data to identify trends, informing strategic decisions on workforce allocation.
- Established strong relationships with internal stakeholders through clear communication channels and timely responses to requests or inquiries.
- Conducted regular audits of the scheduling system to ensure accuracy and identify areas for improvement.
- Maintained a comprehensive understanding of industry trends and best practices to ensure ongoing success in the Scheduling Supervisor role.
- Evaluated employee performance in relation to scheduling adherence, providing feedback as needed for continuous improvement efforts.
- Maintained accurate records of employee attendance, leave requests, and other time-sensitive data for payroll processing purposes.
- Collaborated with management to develop strategic staffing plans that aligned with company goals and objectives.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
Military Police Officer
US Army
Riley, KS
01.1996 - 05.1997
- Enforced laws and regulations to maintain public safety and security.
- Conducted thorough investigations of incidents, documenting findings for legal proceedings.
- Collaborated with local law enforcement agencies to enhance community safety initiatives.
- Led training sessions for new recruits on protocols and operational procedures.
- Developed strategic crime prevention plans based on crime trend analysis.
- Coordinated emergency response efforts during critical incidents and natural disasters.
- Oversaw daily patrol operations, ensuring adherence to safety protocols and procedures.
- Mentored junior officers, fostering professional development and team cohesion.
- Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
- Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Participated in anti-terrorism measures by identifying potential threats and taking appropriate action to mitigate risk.
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
- Trained new Military Police Officers on proper procedures and protocols, improving overall unit readiness and effectiveness.
- Monitored gate activities, controlled traffic, and responded to emergencies on base.
- Conducted thorough investigations into criminal activity on base, leading to successful apprehension and prosecution of offenders.
- Provided security support for high-profile events, ensuring the safety of all attendees including high-ranking officials and dignitaries.
- Created and implemented security protocols and procedures to safeguard personnel and property.
- Documented and organized security information accurately and efficiently.
- Maintained 100% accountability of assigned equipment worth more than $[Amount].
- Secured storage of weapons, ammunition and explosives to prevent theft and accidents.
- Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
- Supported command staff with detailed reports and data analysis, enabling informed decision-making regarding security operations.
- Developed and maintained cooperative relationships with local, state and federal law enforcement agencies to support communication.
- Utilized surveillance equipment to monitor security of personnel and property.
- Assisted in coordinating disaster relief efforts following natural disasters or other crises, providing critical support to affected communities.
- Provided expertise in crowd control techniques during large-scale events, ensuring the safety of attendees and maintaining order.
- Provided emergency response security, eliminating hazards, and potential dangers.
- Executed search and seizure operations in strict accordance with applicable laws and regulations.
- Managed traffic control operations, ensuring efficient flow of vehicles and reducing congestion on base.
- Increased security at military installations by conducting regular patrols and monitoring surveillance equipment.
- Led routine inspections of barracks and facilities for compliance with safety regulations, helping maintain a secure living environment for service members.
- Conducted background checks on individuals seeking access to sensitive areas or information, ensuring only qualified personnel were granted clearance.
- Collaborated with local civilian police agencies to share intelligence and coordinate joint operations when necessary.
- Enhanced situational awareness during emergency situations through effective communication with fellow officers and command staff.
- Developed strong relationships with community members through outreach efforts like town hall meetings, fostering trust between the military police force and the public.
- Served as a liaison between military units during joint training exercises or missions, facilitating seamless coordination among diverse groups of service members.
- Improved unit efficiency by organizing and maintaining detailed records of all activities and incidents.
- Reduced risk of property loss by implementing stringent inventory control measures.
- Bolstered defense mechanisms against potential threats with proactive surveillance strategies.
- Contributed to safety and security of military installations with diligent patrol routines.
- Strengthened community relations through organization of public safety workshops.
- Coordinated with local law enforcement agencies for joint security initiatives, enhancing area-wide safety.
- Supported enforcement of military laws and regulations, contributing to overall order within base.
- Played key role in emergency response teams, leading to effective management of unforeseen situations.
- Improved response times to incidents by implementing efficient communication protocols.
- Assisted in development of security measures for special events, leading to successful, incident-free gatherings.
- Maintained high levels of discipline within unit, leading to noticeable decrease in on-duty incidents.
- Aided in resolution of conflicts among personnel, promoting cohesive unit environment.
- Fostered culture of respect and integrity, conducting ethics training for new members.
- Facilitated smooth transition of information between shifts, ensuring continuous operational awareness.
- Streamlined vehicle inspection processes, significantly improving gate entry times.
- Contributed to strategic planning of security operations, ensuring preparedness for variety of scenarios.
- Conducted thorough investigations into minor infractions, ensuring fair and disciplined environment.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Monitored traffic violations, issuing citations as necessary.
- Checked vehicle equipment for proper functioning prior to use.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Assisted in special investigations and crime prevention programs.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Obtained information from arrested subjects to conduct debriefings.
- Handled citation and traffic violation paperwork.
- Monitored criminal activity in community to identify suspicious activity.
- Thoroughly analyzed criminal information and processed crime scenes.
- Provided testimony in court proceedings.
- Reduced process inaccuracies while investigating [Type] and [Type] crimes and assisting district attorney prosecution cases.
Education
Associate of Science - Criminal Justice
Daymar College
KY07-2023
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Policy enforcement
- Correctional facility procedures
- Mental health awareness
- Restraint techniques
- Safety and security enforcement
- Self-defense tactics
- Search and seizure procedures
- Observation
- Surveillance
Accomplishments
- Routinely supervised more than [Number] detainee inmates.
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Licensed [Job Title] - [Timeframe]
- [Area of certification] Training - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
Languages
English
Full Professional
Timeline
Correctional Officer
Western Youth Institution
08.2009 - 06.2012
Scheduling Supervisor
Britthaven Nursing Home
01.2000 - 10.2005
Military Police Officer
US Army
01.1996 - 05.1997
Associate of Science - Criminal Justice
Daymar College