Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Manager

Delicia Mickey

Matthews,NC

Summary

Dynamic manager with a proven track record at TBAA, excelling in team leadership and conflict resolution. Enhanced customer satisfaction through effective communication and timely dispute resolution. Skilled in documentation and reporting, fostering strong relationships with clients and suppliers, while ensuring a productive work environment.

Overview

20
20
years of professional experience

Work History

Manager

TBAA
11.2015 - 04.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.

Customer Service Representative

Time Warner Cable
06.2005 - 07.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Education

High School Diploma -

Nathan Hale
Seattle, WA
06-1991

Skills

  • Customer service
  • Team leadership
  • Effective Time Management
  • Effective Decision-Making
  • Verbal and written communication
  • Documentation and reporting
  • Relationship building
  • Conflict resolution

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Manager

TBAA
11.2015 - 04.2025

Customer Service Representative

Time Warner Cable
06.2005 - 07.2016

High School Diploma -

Nathan Hale

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