Summary
Overview
Work History
Education
Skills
Accolades
Timeline
Generic

Delicia Pendarvis

Denver,CO

Summary

Received top customer service rating

Provide excellent customer service

Effective Listening award

Productivity 98 or higher

Overview

8
8
years of professional experience

Work History

Members Specialist

Sams Club 4777
02.2024 - Current
  • Boosted member renewals by consistently providing exceptional customer service and support.
  • Provided administrative support to management, streamlining operations within the organization.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.

Dasher

Door Dash
08.2022 - Current
  • Provided exceptional customer service, greeting patrons warmly upon arrival for enhanced rapport building.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Completed daily pre- and post-trip vehicle inspections.
  • Developed and maintained professional relations between customer, store personnel, and company.

CALL CENTER SCHEDULING COORDINATOR

Peak Dental Services
08.2021 - 08.2022
  • Handle inbound and outbound customer inquiries, manage escalated client calls with courtesy and professionalism, respond to email correspondence, educate clients on company's policies, utilize dual computer monitors, switch between multiple screens and programs with speed and ease

CUSTOMER SERVICE AGENT

Patlive-Tresta
08.2020 - 01.2022
  • Answered inbound calls, identified callers' needs, verified and accurately documented information, discuss client cases to include pending cases, approvals, and denials, reset accounts for login issues, and sent out applications and temporary cards

RECEIVING SPECIALIST

Aspen Distribution
01.2019 - 08.2020
  • Maintained records, logs and scheduled and dispatched drivers for load picks ups and directed them for inbound loads, handled calendar and appointments, completed billing and invoicing, answered multi-line system, kept Excel spreadsheets up-to-date for all receiving processes

CUSTOMER SERVICE ACCOUNT REPRESENTATIVE

Acme Distribution
02.2018 - 01.2019
  • Conducted regular account reviews to identify areas of improvement and optimize service delivery.
  • Developed a reputation among clients as a knowledgeable resource who is always willing to help find solutions.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

SALES ASSOCIATE

UPS Store
07.2016 - 02.2018
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Kaplan University - Office Technology

Kaplan University
Lincoln, NE
01.2007

Skills

  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Access

Accolades

  • Employee of the Moment, Peak Dental Services, 05/2022
  • Top Call Performers, Peak Dental Services, 04/2022, 05/2022, 06/2022

Timeline

Members Specialist

Sams Club 4777
02.2024 - Current

Dasher

Door Dash
08.2022 - Current

CALL CENTER SCHEDULING COORDINATOR

Peak Dental Services
08.2021 - 08.2022

CUSTOMER SERVICE AGENT

Patlive-Tresta
08.2020 - 01.2022

RECEIVING SPECIALIST

Aspen Distribution
01.2019 - 08.2020

CUSTOMER SERVICE ACCOUNT REPRESENTATIVE

Acme Distribution
02.2018 - 01.2019

SALES ASSOCIATE

UPS Store
07.2016 - 02.2018

Kaplan University - Office Technology

Kaplan University

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Delicia Pendarvis