Summary
Education
Work History
Overview
Skills
Certification
Work Availability
Work Preference
Quote
Software
Languages
Interests
Timeline
BusinessAnalyst

Delicia Robinson

Administrative/Associate
Tallassee,Alabama

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Education

High School Diploma -

Tallassee High School
Tallassee, AL
08.1990 - 05.1994

Bachelor of Science - Business Administration

Troy University
Troy, AL
01.2010 - 08.2012

Bachelor of Science - Information Systems

Strayer University
Washington, DC
04.2019 - 10.2021

Work History

Manufacturing Associate

GE Aerospace
Auburn, Alabama
01.2019 - 05.2024
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.

Medical Administrative Assistant

Integrated Behavioral Health
Montgomery, Alabama
07.2020 - 10.2021
  • Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Generated reports and logged patient information for reliable records.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.

Shift Manager

Walgreens
Wetumpka, AL
09.2013 - 05.2016
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.

Insurance Sales Agent

Aflac
Montgomery, Alabama
05.2014 - 11.2015
  • Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
  • Developed strong relationships with clients through consistent communication and exceptional customer service.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
  • Generated quotes and proposals for clients to match individual needs.
  • Expanded client base by generating referrals from satisfied customers and networking within the community.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Effectively managed multiple accounts simultaneously, prioritizing tasks based on urgency and importance.

Composite Worker

GKN Aerospace
Tallassee, Alabama
01.2000 - 10.2008
  • Enhanced product quality by conducting thorough inspections and implementing corrective actions.
  • Reduced material waste by optimizing cutting patterns and recycling scrap materials.
  • Fabricated composite and metal parts into subassemblies for purpose of pre-fitting in preparation for bonding or curing in presses, ovens and autoclaves.
  • Trained new employees on company procedures and best practices, fostering a supportive learning environment that encouraged professional growth.
  • Completed assemblies with close tolerances.
  • Interpreted manuals, specifications sketches, job orders, planning documents and engineering drawings for each assignment.
  • Layered out, pre-fit, assembled and completed lay-ups on variety of metal to metal and composite bonded assemblies.
  • Read and interpreted job orders, drawings and specification sketches.

Overview

9
9
years of post-secondary education
24
24
years of professional experience

Skills

  • Active Learning
  • Lean Six Sigma
  • Operational Improvements
  • Value Stream Mapping
  • Operational Safety
  • Specification Compliance
  • Multi-Line Phone Systems
  • Medical Records Management
  • Patient Relations
  • Patient Scheduling
  • Payment Collection and Processing
  • Knowledge of HIPAA Regulations
  • Patient Demographics

Certification

  • Certified MA 2, GE Aerospace - 3 years

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemote

Important To Me

Company CultureWork-life balanceCareer advancementHealthcare benefitsPaid sick leave401k matchPaid time offPersonal development programsStock Options / Equity / Profit SharingFlexible work hoursWork from home optionTeam Building / Company Retreats

Quote

It is never too late to be what you might have been.
George Eliot

Software

MS word

Excel

PowerPoint

Basic trouble shooting

Office suites

Languages

English
Bilingual or Proficient (C2)

Interests

I enjoy cooking and spending time with my family I have traveled some but not much, so that is definitely something that I would love to do more I love to help others I think that would make the world a better place if we could go back to genuinely caring for each other

Timeline

Medical Administrative Assistant

Integrated Behavioral Health
07.2020 - 10.2021

Bachelor of Science - Information Systems

Strayer University
04.2019 - 10.2021

Manufacturing Associate

GE Aerospace
01.2019 - 05.2024

Insurance Sales Agent

Aflac
05.2014 - 11.2015

Shift Manager

Walgreens
09.2013 - 05.2016

Bachelor of Science - Business Administration

Troy University
01.2010 - 08.2012

Composite Worker

GKN Aerospace
01.2000 - 10.2008

High School Diploma -

Tallassee High School
08.1990 - 05.1994

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Delicia RobinsonAdministrative/Associate