Delicia Ross
Utica,MS
Summary
Dynamic Office Manager with extensive experience at Jackson State University, excelling in executive support and project management. Proven ability to enhance operational efficiency through meticulous records management and effective communication. Proficient in Microsoft Office Suite and adept at fostering collaborative environments, ensuring timely completion of critical tasks and compliance with regulations.
Overview
23
23
years of professional experience
Work History
Office Manager
Jackson State University
Jackson, MS
03.2024 - Current
- Provide high-level administrative support to senior leadership, including scheduling meetings, coordinating travel, and managing executive calendars.
- Prepare, format, and proofread professional correspondence, reports, and presentations using Microsoft Word, Excel, and PowerPoint.
- Process invoices, track expenditures, and assist with budget monitoring to ensure fiscal accuracy and compliance.
- Maintain organized filing systems and databases in accordance with records retention and confidentiality requirements.
- Coordinate meetings, prepare agendas, record minutes, and follow up on action items.
- Supervise and support staff and graduate students, ensuring timely completion of administrative tasks.
- Support special projects involving research, data tracking, and reporting.
Customer Service Representative
KW Call Center Services
Superior, WI
01.2022 - 04.2025
- Supported high-volume operations by handling 100+ customer interactions daily with professionalism and discretion.
- Maintained accurate electronic records and documentation using spreadsheets and internal systems.
- Demonstrated strong written and verbal communication skills and attention to detail.
Administrative Support Assistant III
Mississippi Department of Education
Jackson, MS
12.2018 - 03.2024
- Delivered comprehensive administrative and clerical support for multiple programs, including preparation of official correspondence, reports, and documentation.
- Assisted with reviewing grant applications, preparing funding documentation, and maintaining compliance records.
- Conducted research, compiled data, and prepared analytical reports to support leadership decision-making.
- Coordinated meetings with federal, state, and local stakeholders; managed calendars and logistics.
- Maintained detailed records and databases in compliance with state regulations and retention policies.
- Assisted with budget preparation, contract documentation, and monitoring project expenditures.
Administrative Assistant IV
Mississippi Department of Human Services
Raymond, MS
07.2008 - 12.2018
- Provided senior-level administrative support, including drafting and typing professional correspondence and reports.
- Managed executive calendars, scheduled meetings, and coordinated departmental activities.
- Maintained accurate records, files, and inventories in compliance with agency policies.
- Served as liaison between leadership, staff, external agencies, and the public.
- Prepared reports, processed requisitions, payroll documentation, and personnel records.
- Exercised independent judgment in resolving routine administrative and operational issues.
Teaching Assistant
Hinds County School District
Raymond, MS
08.2002 - 06.2008
- Maintained organized filing systems and administrative records.
- Typed technical and non-technical correspondence, reports, and instructional materials.
- Assisted with scheduling, data entry, and office support functions.
Education
Bachelor of Business Administration (B.B.A.) - Business Administration
Jackson State University
Jackson, MS10.2025
Associate of Applied Science (A.A.S.) - Business Management
Hinds Community College
Raymond, MS07.2025
Associate of Applied Science (A.A.S.) - Administrative Office Technology
Hinds Community College
Raymond, MS12.2024
Skills
- Executive and legal support
- Calendar and meeting coordination
- Travel arrangements
- Document preparation and compliance
- Records management
- Office operations management
- Legal research
- Invoice and billing support
- Payroll administration
- Project management
- Report analysis and preparation
- Microsoft Office Suite proficiency
- Confidential information handling
- Google Workspace expertise
- Adobe Acrobat skills
- Records management systems knowledge
- File management systems experience
- Travel booking tools proficiency
- QuickBooks familiarity
- data entry and reporting
Additional Qualifications
- Extensive experience working onsite in professional office environments
- Strong understanding of policies, procedures, and compliance requirements
- Proven ability to support attorneys, executives, and senior leadership
- Trusted with confidential and sensitive information
Timeline
Office Manager
Jackson State University
03.2024 - Current
Customer Service Representative
KW Call Center Services
01.2022 - 04.2025
Administrative Support Assistant III
Mississippi Department of Education
12.2018 - 03.2024
Administrative Assistant IV
Mississippi Department of Human Services
07.2008 - 12.2018
Teaching Assistant
Hinds County School District
08.2002 - 06.2008
Bachelor of Business Administration (B.B.A.) - Business Administration
Jackson State University
Associate of Applied Science (A.A.S.) - Business Management
Hinds Community College
Associate of Applied Science (A.A.S.) - Administrative Office Technology
Hinds Community College