Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service. Adheres to medical records policies and procedures to comply with HIPAA regulations. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills with a track record of effectively troubleshooting issues and maintaining patient confidentiality.
Hi, I’m
Delicia Singleton
Houston,TX
Summary
Overview
9
years of professional experience
Work History
THE MARKER GROUP
Case Investigator/Case Specialist
01.2022 - 04.2023
Job overview
- Responded to Mail, Email and Telephone requests for information from attorneys and other involved parties.
- Performed routine data entry or document management.
- Created records request with case information and verified data against database information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Input data into computer programs and filing systems.
- Maintained accuracy, completeness, and security for medical records and health information.
- Verified accuracy of patient information in medical records.
- Transcribed and entered patient medical information into electronic medical records systems.
STORAGE CHOICE
Assistant Manager
11.2019 - 03.2020
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored security to protect employees, customers and property.
- Opened and closed location to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
HOUSTON FIRE DEPARTMENT
Records Retrieval/Customer Service Representative
12.2018 - 07.2019
Job overview
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Received and processed incoming/outgoing mail daily with money handling and weekly deposits.
KEAIS RECORDS RETRIEVAL
Escalation Specialist/Records Retrieval
07.2014 - 12.2018
Job overview
- Maintained accuracy of records by verifying accuracy of data in records.
- Followed confidentially regulations to maintain privacy.
- Assisted with typing, data entry, and answering incoming calls as required. (100-125 inbound and/or outbound)
- Provided excellent customer care by responding to inquiries and requests for information.
- Coordinated with various departments to support cross-functional needs.
- Provided training to new records clerks to improve knowledge and skills.
- Generated reports from database systems to track records.
- Participated in training and other learning opportunities to expand knowledge of company and position.
- Operated office equipment to scan and copy documents.
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
- Managed incoming and outgoing mail.
Education
Contemporary Learning CenterHouston, TX
High School Diploma
06.2004
University Overview
Skills
- Data Review
- Research Abilities
- Records Management
- Document Management
- Records Maintenance
- Document Review
- Money Handling
- Problem-Solving Abilities
- Customer Service Expert
- Researching Skills
- File Management
- Financial Report Analysis
- Bank Deposits
- Legal Documentation
- Legal Terminology
- Data Entry Expert
- Microsoft Office Applications (Power Point, Excel, Word, Outlook)
- Multi-line Phone Use Expert
- Excellent Communication & Interpersonal Skills
- MR8
- Medical Records Management
- Multitasking and Organization
- Data Entry and Analysis
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Blessed to be a Blessing!
Timeline
Case Investigator/Case Specialist
THE MARKER GROUP
01.2022 - 04.2023
Assistant Manager
STORAGE CHOICE
11.2019 - 03.2020
Records Retrieval/Customer Service Representative
HOUSTON FIRE DEPARTMENT
12.2018 - 07.2019
Escalation Specialist/Records Retrieval
KEAIS RECORDS RETRIEVAL
07.2014 - 12.2018
Contemporary Learning Center
High School Diploma
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