Delicia Thornton

Lead Security Assistant. Supervised and trained a team of Security Assistants (SA) in policy enforcement, emergency response protocols, and customer service techniques.

• Monitored CCTV systems to identify potential threats or suspicious activity.
• Developed and implemented comprehensive security plans for special events or VIP visits to the facility.
• Performed regular inspections of alarm systems, locks, surveillance cameras, access control points, and other security-related equipment.
• Ensured all personnel had proper identification badges before entering restricted areas.
• Maintained accurate records of daily patrols and incident reports using computerized LENEL systems.
• Reviewed existing policies and procedures for effectiveness and made recommendations for improvement.
• Managed staff schedules for shifts and events.

Industrial Security Specialist. · Ensure established industrial security policies and procedures are met, developed recommendations for industrial security policy and procedural updates for the Security Manager consideration.

• Established close liaison with NWDC Contracting Officer Representatives (COR) with the assisting with recommendations relating to the security requirements under a contractual agreement.
• Manage and process contractor access to NWDC, reviews statements of work, DD254's and assist in CAC processing for contractor personnel. Coordinates with NWDC departments and complete visitor control tasking for non-CAC contractors and those supporting NWDC contracts.
• Initiate background investigations and continuous evaluation (CE)
• Assumed the responsibility for day-to-day Security Division operations in the temporary absence of the Security manager.
• Assist the Security Manager in the revision of the NWDC security instructions and new employee indoctrination.
• Ensure established industrial security policies and procedures are met, developed recommendations for industrial security policy and procedural updates for the Security Manager consideration.
• Established close liaison with NWDC Contracting Officer Representatives (COR) with the assisting with recommendations relating to the security requirements under a contractual agreement.
• Manage contractor access to NWDC, reviews statements of work, DD254's and assist in CAC processing for contractor personnel. Coordinates with NWDC departments and complete visitor control tasking for non-CAC contractors and those supporting NWDC contracts.
• Assumed the responsibility for day-to-day Security Division operations in the temporary absence of the Security manager.
• Assist the Security Manager in the revision of the NWDC security instructions and new employee indoctrination.

• Provides courteous and professional customer service to command personnel and visitors entering command facility, or personnel contacting command security via email, phone or facsimile..
• Verify guest identification and employee credentials to authorize entry onto premises using the Defense Information System for Security (DISS) program.
• Conduct internal and external rounds, random anti-terrorism measures, and other physical security practices to protect classified information and spaces.
• Search bags manually to identify prohibited items and contraband.
• Monitored building and property entrances and exits to detect intrusions and protect assets using the Lenel and CCTV monitoring system.
• Operated the Lenel digital badging system for preparing security ID photos.
• Prepared and submitted clearance visit requests for personnel for visits to other activities.
• Validate clearance eligibility, reviews personnel security systems, and ensures personnel are properly trained on DOD/DON/NWDC security policy and procedures while being granted entry into command spaces.
• Monitors, inspects and reports on adequacy of existing, installed physical security equipment / hardware, provides information to relief and supervisor on issues or concerns, makes entries in records, logs, and forms to maintain physical security controls of facility DOD/DON/NWDC security policy.

• Managed the support team daily workload which included monitoring call queue, ticket queue, and prioritization of support tickets, providing remote support, and ensuring work is distributed evenly and completed in a timely manner.
• Effectively ensured users received support to resolve issues and provide solutions to issues escalating support when required.
• Performed daily system monitoring to verify the integrity and availability of 48 virtual servers and 650 end-user assets.
• Managed 12 System Administrators in the processing, maintaining, administering, and tracking of end-user system access forms for 500 users’ system accounts, passwords, and security policies and procedures.
• Oversaw equipment maintenance, troubleshooting, issuance and operational instruction.
• Provided administrative support for material inventory, and tracking.
• Maintained accurate records of equipment inventoried.
• Facilitated a series of training for 500 new and current personnel which provided continuous support, troubleshooting, improvements, and communication of system changes.
• Responded, communicated, and reported suspicious cybersecurity related issues to the appropriate technical team.
• Supported incident response/disaster recovery activities related to information systems.
• Supervised property entrances and exits and monitored employee safety.
• Trained new security officers on safety protocols and company standards.
• Reviewed guest identification and employee credentials to authorize entry onto premises.
• Searched bags manually to identify prohibited items and contraband.
• Escorted uncleared individuals requiring access to the facility.
• Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
• Provided friendly and professional assistance to employees, visitors and customers.
• Protected entrances by scanning individuals and bags via manual checks.

• Assisted the Global Network Operations Security Center (GNOSC) Watchstander team with the submission and resolution of customer Government Directed Action (GDA) tickets.
• Monitored network performance, security, and data integration using the DOD Enterprise Network Management System (ENMS) tool.
• Assisted 33 Information Assurance Managers (IAM) in the reporting, processing, and mitigation of electronic spillages resulting in a 40% reduction to sensitive data exposure saving the Navy $1.2 million dollars.

• Managed and maintained currently supported and subsequent Microsoft (MS) Windows Server Operating Systems (OS) on physical and virtual operating environments for the IT-21 network.
• Recorded required data for incident reports and files.
• Conducted staff performance evaluations to monitor progress and individual skills.
• Oversaw and ensured the day-to-day operational maintenance and support of three networks including NATO systems.
• Assisted with hardware and software technology refreshes, ensuring milestone compliance while coordinating with application owners to minimize disruptions.
• Assisted in storage and data management, specifically file and folder permissions
• Trained in regulations and instruction related to information, personal, emergency, anti-terrorism and force protection procedures.
• Managed system access, security roles and permissions.
• Provided administrative support for material inventory, logs, and tracking.
• Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
• Protected entrances by scanning individuals and bags via manual checks.
• Maintained high levels of alertness throughout shifts.
• Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
• Adhered to daily patrol schedules to support consistent security presence throughout property.
• Patrolled crowds during events to preserve order and promote security.
• Reviewed guest identification and employee credentials to authorize entry onto premises.

• Maintained records of safe combinations for workcenter safes.
• Revised system security plans and standard operating procedures resulted in three systems receiving Approval to Operate.
• Managed a team in the documentation of 127 test plans and 9 system administration policies that were tested, verified, and validated in preparation of the arrival of the accreditation officials.
• Supervised a staff of 30 technicians in monitoring the daily computer virus reports to determine when to update virus protection and the installation of 297 Information Assurance Vulnerability alerts.
• Oversaw the successful accreditation and certification process for a network comprised of 42 servers and 417 workstations increasing operational capability by 98%.
• Managed security policies, technical procedures, monitored threats and verified security compliance for preserving the integrity and security of data, reports and access for 18 network systems.
• Assisted with the Navy and Marine Corps Intranet (NMCI) setup and migration of IT assets and data from ground zero.

• Supervised property entrances and exits and monitored employee safety.
• Protected entrances by scanning individuals and bags via manual checks.
• Provided friendly and professional assistance to employees, visitors and customers.
• Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
• Verified guest identification and employee credentials to authorize entry onto premises.
• Secured premises and personnel by patrolling property and monitoring surveillance cameras.
• Monitored entire facility using CCTV while simultaneously performing dispatch duties.
• Monitored and authorized employee and guest access to the facility.
• Responded immediately to security threats, breaches and emergencies, following proper protocols.
• Floated between security locations to check in with junior sentries.
• Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
• Monitored access control systems and key code records for suspicious activities.

• Set up approximately 200 user accounts, permissions and passwords and defined network policies and procedures for internal and NATO network.
• Orchestrated and oversaw upgrades to system hardware and software.
• Assisted with the development and setup of the NATO Control Center consisted of servers and nine workstation in support of command mission.
• Provided onsite assistance and coordination for multiple Video Teleconference (VTC) meetings including calls setup and configuration
• Performed data backups and disaster recovery operations.
• Diagnosed, troubleshot and resolved hardware and system problems.