Summary
Overview
Work History
Education
Skills
Assessments
Timeline
Generic

LAKISHA BARNES

Colorado Springs,CO

Summary

Dedicated and professional with a strong track record in managing office operations and providing exceptional support. Eager to contribute skills and expertise as an administrative asset within your esteemed organization. Confident in ability to streamline processes and enhance overall efficiency. Seeking a position to utilize strong attention to detail and organizational skills. Committed to delivering high-quality results and exceeding expectations.

Overview

15
15
years of professional experience

Work History

Admissions Coordinator

Colorado Enrichment Center
04.2022 - 10.2024
  • Answer and direct incoming phone calls
  • Organize meetings for executives, greet visitors, compose documents
  • Prepare communication such as memo's, emails, invoices, and other correspondence
  • Create & maintain filing system both electronic & physical
  • Managed admissions processes for incoming students, promptly collecting and processing necessary documents.
  • Collaborated with admissions team to develop and implement strategies to improve admissions process.

Medical Receptionist/Surgery Scheduler

Springs Rehabilitation
09.2020 - 04.2022
  • Greeted and assisted patients and visitors, creating a positive first impression
  • Managed scheduling tasks, ensuring smooth coordination of appointments and meetings
  • Effectively operated a multi-line phone system, managing inquiries and directing calls
  • Collaborated with team members to address administrative challenges and ensure office productivity
  • Assisted in maintaining accurate and up-to-date records for various administrative tasks
  • Utilized computer proficiency in Word, Excel, PowerPoint, and Outlook to streamline office tasks
  • Surgery Scheduling

Payments Auditor

Management Services Network
03.2014 - 09.2020
  • Accurately posted patient and insurance payments, ensuring financial records were up to date
  • Conducted thorough investigations of payment discrepancies to identify and rectify errors
  • Initiated communication with insurance providers to obtain comprehensive payment details
  • Utilized attention to detail to ensure accurate payment allocation and record keeping

Customer Service Representative

21st Media News Group
01.2010 - 01.2014
  • Process payments via email, phone, fax
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Associate degree - Criminal Justice

Metropolitan Community College
05.2010

Skills

  • Attention to detail
  • Customer service
  • Microsoft Office
  • Communication skills
  • Multitasking
  • Interpersonal
  • Front desk
  • EMR systems
  • Epic
  • Typing
  • EHR systems
  • Medical records
  • Microsoft Outlook
  • Leadership
  • Medical terminology
  • Medical receptionist
  • Time management

Assessments

  • Customer service, Proficient, 11/01/23
  • Medical receptionist skills, Proficient, 12/01/23
  • Attention to detail, Proficient, 12/01/23
  • Administrative assistant/receptionist, Proficient, 11/01/23

Timeline

Admissions Coordinator

Colorado Enrichment Center
04.2022 - 10.2024

Medical Receptionist/Surgery Scheduler

Springs Rehabilitation
09.2020 - 04.2022

Payments Auditor

Management Services Network
03.2014 - 09.2020

Customer Service Representative

21st Media News Group
01.2010 - 01.2014

Associate degree - Criminal Justice

Metropolitan Community College

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LAKISHA BARNES