DeLiesha Thuo
Wylie
Summary
In search of a career within a prominent establishment in which both the employer as well as the employee can grow by utilizing and sharing the skills and knowledge needed to function in a successful working relationship. Team player with excellent communication skills, high quality of work, driven and highly self-motivated.
Overview
2027
2027
years of professional experience
Work History
College and Career Counselor/Dual Credit
Collin College
2025 - Current
- Provide onsite resources for college bound students and those weighing college and career options. Provide career counseling resources for high school students and create a bridge for the transition between high school and first time in college.
- Collaborate with ISD partners to improve college and career readiness and serve as liaisons to dual credit enrollment and student services.
- Develop and deliver college academic counseling and career guidance to students on their high school campus.
Work with students to help develop the capacity for career self-evaluation, including researching and administering various tools for assessment of interests, values, aptitudes and skills.
Educate students and parents about colleges, the college admissions process, trends, procedures, testing and advising. - Provide college and career counseling and guidance as needed, including appropriate referrals to other college and community resources.
- Assist with college-search and application coaching.
Develop and deliver on-site presentations as requested by schools and community organizations. - Advise potential and current students within the dual credit population, regarding program planning, course selection, schedule changes, transferability, and course withdrawals, as may be assigned. Advise academically at-risk students regarding continuation in dual credit programs and other college resources by which they can develop the academic skills required to successfully complete college-level work.
- Research degree plans, advise on transfer guides to university partnerships, advise students on Collin College policies, student handbook rules and procedures, and best practices.
Research and maintain current information regarding labor market trends and the occupational outlook for a wide range of careers. - Prepare reports and track key assessment data regarding results and outcomes. Compare outcomes over time and by program. Establish and maintain tracking and reporting processes. Must be able to assess current operations and provide evaluative feedback in an effort to improve student outcomes to meet strategic goals of the College District.
- Participate in vision and strategic planning, and goal setting of the college. Establish rapport and develop positive working relationships with the personnel at local institutions in order to facilitate implementation of college-related programming. Serve as liaison between high school counselors and administrative staff, and Collin College.
- Maintain confidentiality of student records (in compliance with the Family Educational Rights and Privacy Act), organizational plans and personnel actions.
Administrative Assistant Academic Affairs/Workforce
Collin College
01.2022 - 2025
- Responsible for providing advanced administrative support to an academic/workforce division and assist with projects, programs, and special events. Assist division in day-to-day clerical and/or customer service operations as needed. Build and schedule classes for assigned departments and assist in resolving problems as needed within the division/department. Work with associate dean(s)/director(s) and deans to coordinate the inputting, proofing, and revision of class schedules. Request classrooms, when necessary, in the scheduling process, request and make room changes when deemed necessary, and assist in notifying students of canceled classes. Research and prepare statistical reports related to class schedules, enrollments, and other topics as requested by the dean or associate dean(s)/director(s).
- Advise students enrolling in classes and inputting data into the appropriate system. Assist students in canceled classes, overload into full classes, and add students after classes begin. Assist students with the student application process. Receive, create, maintain, update, file and monitor applicant files for individual programs, student records and program files. Ensure appropriate forms are completed and filed accurately. Maintain confidentiality of all records, files, and applicant contacts. Maintain confidentiality of student records in compliance with the Family Educational Rights and Privacy Act (FERPA). Assist with tracking and monitoring budget areas within the division/department and assist with annual budget planning and development. Research problems, provide solutions, and work with the assistant to the dean to make necessary adjustments.
- Initiate departmental purchases, follow requisition status, coordinate delivery, verify charges, release payment and manage source documents. Coordinate the research, ordering, and inventory control of supplies and equipment, follow up on the requests and maintain relevant records. Travel between campuses to attend meetings, workshops, and seminars, and/or provide campus coverage to contribute to the team efforts of the department. Using various databases e.g., Workday production, Banner software, Global Core software, and Cisco Agent Desktop application.
Financial Aid/Veteran Affairs Specialist
Collin College
01.2021 - 01.2022
- Responsible for performing verification on selected financial aid students. Receive and review Financial Aid and Veteran Affairs incoming documents for completeness and accuracy. Advise students, staff, faculty and the public with correct information and direction regarding financial aid and veteran benefits in person, via email, and over the telephone in a friendly and professional manner. Provide assistance with basic financial aid information. Educate students and parents about Student and Enrollment Services processes (admissions, advising, ACCESS, veteran services, and financial aid. Prepare documents for review including scanning, indexing and updating computer system with status of documents and other essential information and communicating potential issues with advisors and/or leadership. Perform general office duties, including picking up and sending mail, sorting, and distributing mail, filling out assorted forms such as scholarship and housing assistance forms, tracking office supply utilization, ordering office supplies, making copies as needed and filing all documents. Travel within the service area to promote college programs, set up information booths and tables, attend and speak at workshops. Help Financial Aid Advisors during peak awarding times. Using various databases e.g., Banner software, Global Core software, and Cisco Agent Desktop application. Perform other duties as assigned. Perform all duties and maintain all standards in accordance with college policies, procedures, and Core Values.
Service Support Specialist
City of Carrollton
01.2013 - 01.2020
- Responsible for all incoming calls for the city which includes municipal court, utility billing, environmental services, building inspections, and public works. Responsible for researching and responding to customer inquiries, complaints, and concerns regarding various departments. Performing clerical duties for municipal court, utility billing, public works and environmental services which included: processing 10-day extension application request, explaining options for citations, providing status information of citation to the defendant or attorney, processing court payments for ticket/citation and water bill payments. Setting up water accounts, move ins and move outs of residents. Responsible for logging inquiries, complaints, creating services request/work orders, and concerns using a tracking database. Accept credit card payments for various departments using various databases e.g., SPL, HTE, ORACLE, Image Now, Encode, GIS Maps and JEMS. Using a two-way radio to dispatch service request, emergency traffic light request, or emergency street repair request. Responsible for directing calls to the appropriate staff.
Ops Production Coordinator
Capital One Bank
01.2008 - 01.2013
- Processing of rejects on the BancTec reject repair system while maintaining the department average for items processed per hour. Reconcilement of all subsequent or rehandle passes. Preparation of all items and documents related to the draft desk, the fed desk, the transit desk, or the statistic desk; where applicable. Processing of work and verification of all tracers on the slow proof machine. Assisting with locating department outages. Data entry and keypunching of routing numbers, check amounts, and general ledger entries into the Falcon control system, which posts directly to the general ledger files. 10key by touch calculator/computer. Correction of rejects using the on-line reject re-entry system via CRT. Preparation of outgoing sends and the related forms and documents. Batching or proof work, pre-encoded deposits, Federal Reserve in clearings, and cash letters.
Education
Master of Education - Educational Leadership
Southeastern Oklahoma State University
Durant, Oklahoma05-2024
Bachelor of General Studies - Emphasis: Sociology, Women’s Studies, & Dance
Texas Woman’s University
Denton, Texas07-2016
Associate of Arts - Liberal Arts
North Lake Community College
Irving, Texas05-2016
High School Diploma - undefined
Skyline High School
Dallas, Texas05-2002
Skills
- Type 45WPM
- Computer proficiency
- Team player
- Excellent time management skills
- Communication skills
- Problem-solving abilities
- Organization skills
- Customer service skills
- Clerical skills
- Administrative skills
- Conflict resolution
- Collaboration
- Adaptability
- Patient
- Active listening
- Mentoring & Counseling
Interests
Reading books, Volunteer Work, Travel
Timeline
Administrative Assistant Academic Affairs/Workforce
Collin College
01.2022 - 2025
Financial Aid/Veteran Affairs Specialist
Collin College
01.2021 - 01.2022
Service Support Specialist
City of Carrollton
01.2013 - 01.2020
Ops Production Coordinator
Capital One Bank
01.2008 - 01.2013
Bachelor of General Studies - Emphasis: Sociology, Women’s Studies, & Dance
Texas Woman’s University
Associate of Arts - Liberal Arts
North Lake Community College
High School Diploma - undefined
Skyline High School
College and Career Counselor/Dual Credit
Collin College
2025 - Current
Master of Education - Educational Leadership
Southeastern Oklahoma State University