DELIGENT BOBIE-ANSAH

Sample Projects:

I. Massachusetts Bay Transport Authority - Database and Application Server Migration to AWS with High Availability Cluster:

• Conducted a comprehensive analysis of existing on-premises infrastructure to assess compatibility with AWS cloud services.

• Developed a detailed migration plan outlining step-by-step procedures for database and application server migration.

• Implemented a high-availability cluster configuration for application and database servers to ensure uninterrupted services.

• Executed the migration, overseeing the transfer of databases to AWS while minimizing downtime.

• Configured AWS resources for optimal performance and enhanced efficiency.

• Conducted extensive testing post-migration to validate the functionality and performance of the AWS environment.

• Implemented robust monitoring and alerting systems to proactively identify and address any performance issues.

• Provided comprehensive documentation and training for internal teams to manage and maintain the AWS infrastructure effectively.

II. City of Cleveland - AWS Cloud Object Storage Configuration and Integration with Veeam for Disaster Recovery:

• Collaborated with stakeholders to understand data storage requirements and disaster recovery objectives.

• Configured AWS Cloud Object Storage to meet the specific needs of the City of Cleveland, emphasizing security and compliance.

• Integrated Veeam backup solutions with AWS Cloud Object Storage for seamless and secure data backup.

• Conducted extensive testing of disaster recovery scenarios to ensure rapid and effective data restoration.

• Implemented automated monitoring systems to track storage usage, performance, and backup success rates.

• Conducted training sessions for the City of Cleveland's IT team to facilitate the ongoing management of the configured environment.

• Developed and documented disaster recovery procedures and protocols for swift response to potential incidents.

• Established a regular review process to assess and optimize the disaster recovery plan based on evolving requirements.

III. Housing Authority of the City of Pittsburgh - VM Migration to New Data Center with Veeam and Integration with Wasabi Cloud Storage:

• Assessed the existing virtualized infrastructure in the old data center to identify VMs for migration.

• Developed a meticulous migration plan, outlining the sequencing and dependencies of VM migration.

• Executed the VM migration using Veeam, ensuring minimal disruption to ongoing operations.

• Configured and integrated Wasabi cloud storage to act as an offsite backup location for enhanced data resilience.

• Implemented encryption measures for data in transit and at rest to ensure compliance with security standards.

• Conducted thorough testing of VMs in the new data center to verify functionality and performance.

• Developed detailed documentation for the new VM environment and disaster recovery procedures.

• Provided hands-on training for the IT staff of the Housing Authority to ensure effective management of the new infrastructure.

• Utilize Infrastructure as Code (IaC) tool, Terraform, to deploy AWS resource in accordance with best practice
• Provide cloud support on a variety of AWS cloud issues ie; VPC, EC2 instances, S3, SNS, Glue, etc
• And document resolution processes with Remedy ticketing system
• Work with software developers to ensure application development follows established policies
• Setup and utilize CI/CD pipelines (GitHub and Azure DevOps) to maintain codes and run code deployments
• Support application release, including reviewing terraform codes in staging area to ensure policy conformity and readiness for production before release to the client’s cloud account
• Interact with development teams, provide cloud support, and make recommendations based on client needs
• Open support ticket with vendor (AWS) to resolve customer needs after exhausting internal escalating processes
• Document and edit Internal cloud documents to guide and support cloud customers
• Facilitate Cloud Advocacy Training Program to train participants on common AWS resources
• Modify, improve and validate existing cloud Terraform code for use on the microservices cloud infrastructure.

• Identify root cause of operational systems failures and work to resolve them within timeline
• Perform asset management of devices on company’s network, including maintaining component inventory, device installation, configuration and upgrades
• Remotely deploy applications to client’s devices and perform systems administration through Active Directory
• Configure network and server components to meet functional specifications
• Extensively support critical Windows and MacOS operating systems and software within the enterprise
• Use IT ticketing system (ServiceNow) to accurately record, update, and document work processes
• Work with vendors to facilitate technical support escalation and ticket resolution
• Troubleshoot MacOS, laptops, systems and hardware equipment assigned to employees and clinic facilities
• Participate in IT Project planning and executions to improve and upgrade Company’s technologies.

• Troubleshoot various WAN/LAN issues by analyzing event logs and network packet capture
• Performed routine addition and changes to network ports and VLANs
• Documented network topology and configurations consistent with standard organization practices
• Planned and designed network topology for implementation and configuration with draw.io
• Tutored juniors on basic IT networking protocols -ie
• TCP/IP, DHCP, NAT, VPN, IPsec, and configuration of network devices including switches, routers (Cisco and VyOS) and firewalls.