Experienced administrative support professional, with over sixteen years of experience working in fast-paced environments that demand strong organizational, technical, and interpersonal skills. Highly trustworthy, ethical, and discreet. Committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects. Able to multi-task effectively.
Overview
26
26
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT III
University of Delaware
06.2022 - Current
Greets and directs students and visitors; answers phones and either responds to routine queries or directs the caller to the appropriate Graduate College staff member
Uses knowledge of graduate students’ degree and work experience applications as well as general University of Delaware information to respond to queries
Reviews, routes, and prioritizes mail; keeps inventories of office supplies, and coordinates office repair and maintenance scheduling
Oversees and manages the Dean’s calendar, scheduling and rescheduling meetings and presentations with internal/external administrative offices/colleagues, etc., providing the necessary support to keep on schedule during the workday
Prepares materials for meetings, as directed
This includes large group meetings including the monthly Graduate Directors’ meetings, Graduate College Council, and town hall meetings led by the Dean
Assists with administrative support for major Graduate College annual events such as the Doctoral Hooding Ceremony, new student orientations in August and January and the TA orientation
Supports the Graduate College Council by maintaining an active roster of the Council itself and all committees, tracking the terms of all officers, supporting the elected Secretary in archiving minutes, agendas, and slides, maintaining a record of all By-Laws revisions, scheduling the Executive Committee meetings, reminding officers as necessary of elections and other by-laws compliance issues
Under the limited supervision of the Associate Dean and interdisciplinary graduate program directors, provides administrative support for graduate programs housed in the Graduate College including convening faculty meetings, arranging seminar speaker travel, securing room reservations, compiling transfer documentation, and collecting content for website updates
In coordination with the Sr
Assistant Dean, administers travel, housing and meal arrangements for out-of-state non-UD students participating in the annual Summer Opportunities for Undergraduate Research and Creative Endeavors (SOURCE) program
Processes participant related payments through Procurement
Tracks payments to ensure that participants receive accurate payments in a timely manner
Follows up with Procurement to resolve issues
Coordinates the monthly Graduate College Graduate Student Seminar series that highlights Master and Ph.D
Students’ research, including identifying a diverse array of speakers, providing guidance to them, and building out the series
In coordination with the College Business Officer, provides support for processes related to graduate student travel awards and funding for graduate student organizations
This includes checking student travel expense details, entered in the Slate system, for accuracy; processing journal vouchers for the graduate student organizations so that the funding becomes available to them
Processes student theses and dissertations through plagiarism detection software
Provides system-generated reports to the Dean for review
Reconciles expenses and travel using Pro card and the concur system
Processes registrations and makes travel arrangements for conferences and invited presentations for the Dean and other Graduate College personnel
Processes reimbursements and reconciles credit card expenses for Graduate College personnel, as needed
Maintains office inventory and orders supplies, as needed
Contacts internal units and external vendors regarding equipment maintenance/repair requests.
ADMINISTRATIVE SUPPORT ASSOCIATE
University of North Carolina at Greensboro
10.2006 - 06.2022
Proxy for the Business Officer of the Chemistry & Biochemistry Department, assisting with financial and administrative processing as backup
This requires knowledge of the financial systems and various administrative procedures
Administrative Assistant to the Associate Department Head and Director of Graduate Studies, providing an interface with multiple departments on campus
Supervisor, Trainer, and Evaluator of all Federal Work-Study Students Manager of the daily operation and workflow of the office Payroll Liaison, processing and entering data for monthly timesheets and reconciling expenses using the University P-card
Human Resource Liaison, preparing and processing documents to hire undergraduate, graduate, and temporary employees for the University
Coordinator of weekly departmental seminars, symposia, high school chemistry day, commencement, and other events
This includes processing communications, arranging visits, and organizing social events
This also involves managing the purchase of supplies and refreshments
Coordinator of course loading each semester and classroom scheduling as needed.
OFFICE ASSISTANT
University of North Carolina at Greensboro
08.2005 - 10.2006
Administrative Assistant to the Director of the African American Studies Program Manager of office and daily work functions: answering and transferring telephone calls and ordering office supplies; providing professional support and customer service to guests, students, faculty, and staff; and composing written materials including memos, emails, agendas, and minutes from meetings
Manager of departmental budget, liaison for Human Resources, and coordinator of travel arrangements and reimbursements using the University P-card.
INTERIM DIRECTOR
Alamance Burlington Schools
01.2003 - 05.2003
Managed after-school program Managed 1.5-million-dollar budget Generated and distributed financial reports, forms, and budget amendments
Created and maintained inventory Supervised, trained, and evaluated employees Recruited, interviewed, and hired contractors Advertised programs through local media (TV, newspaper, and radio) Planned and coordinated special events
ADMINISTRATIVE ASSISTANT
Alamance Burlington Schools
04.2001 - 12.2002
Assisted Director in clerical responsibilities Purchased materials, supplies, and equipment Processed Time Sheets, monthly reports, and annual reports Created flyers, brochures, newsletters, and calendars for five schools Proctored test and tutored students in math and reading Monitored in School Suspension students Provided administrative support to the 21st CLC Governing Board
CAMP COUNSELOR
P.H.D. Outreach Ministry
- 01.2001
Provided academic instruction for elementary school children Aided in conflict resolution Assisted in personal, emotional, and spiritual growth Reinforced safety rules and regulations Supervised junior counselors Coordinated activities and special programs
CAREER CENTER ASSOCIATE
Elon Career Center
02.1999 - 04.1999
Updated information on ElonNet database Produced flyers for job advertisement Aided students in writing resumes Provided clerical assistance
Education
Bachelor of Arts in Psychology -
Elon University
Elon, NC
05.2001
Ursuline Academy
Wilmington, DE
06.1997
Skills
Microsoft Office 2007 & 2010 (Word, Excel, Power Point, and Publisher), Microsoft Outlook, Google Suite, Banner, and Data Reporting Systems: Webfocus, Adhoc, Argos, Eprint, SLATE, Water Mark (Activity Insight), Argos and Event Management Systems (EMS) for scheduling and planning, Concur expenses and travel management systems