Delight Nyakakweto
2880 Pheasant Rd, Chadcombe
Summary
I am a dedicated and versatile professional with strong experience in front-of-house retail operations, including till operation, customer service, and counter management. At FoodBox, I managed sales processing, customer engagement, inventory coordination, and administrative tasks with precision and efficiency. Known for my attention to detail, professionalism, and ability to multitask in high-pressure environments, I bring a customer-first mindset and strong collaboration skills. I thrive in fast-paced retail and administrative settings and aim to contribute to smooth daily operations and excellent client experiences.
Overview
1
1
year of professional experience
Work History
Till Operator | Counter Representative
FoodBox
12.2022 - 01.2024
- Operated point-of-sale (POS) systems to process customer transactions quickly and accurately.
- Delivered top-tier customer service in person and over the phone, enhancing customer satisfaction and loyalty.
- Handled cash, card, and mobile payments; balanced daily till reports and maintained financial accuracy.
- Generated invoices, quotations, and followed up on backorders, ensuring timely product delivery and communication.
- Acted as the first point of contact at the counter, efficiently addressing queries and guiding customers.
- Maintained product displays and participated in company merchandising execution.
- Collaborated with sales, logistics, and finance departments to ensure order processing, resolve issues, and support payment follow-ups.
- Managed documentation and supported administrative workflows for both walk-in and call-in clients.
Education
Hotel and Catering
Young Women’s Christian Association
08.2022
Certificate - Baking
Young Women’s Christian Association
07.2021
Ordinary Level - undefined
Seke 5 High School
01.2016
Skills
- Cash Handling & Till Operation
- Counter & Front Desk Management
- Customer Service & Complaint Resolution
- Sales Processing & Merchandising
- Invoicing, Quotations & Delivery Coordination
- Backorder & Inventory Management
- Communication & Team Collaboration
- Administrative Support & Recordkeeping
- Policy & Procedure Compliance
Languages
English (Fluent)
Shona (Fluent)
Timeline
Till Operator | Counter Representative
FoodBox
12.2022 - 01.2024
Certificate - Baking
Young Women’s Christian Association
Ordinary Level - undefined
Seke 5 High School
Hotel and Catering
Young Women’s Christian Association
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