Delight Opoku Chambers
Westerville,OH
Summary
Driven by a results-focused approach, I excelled at Conduent Call Center by leveraging my expertise in CRM software and exceptional customer service skills to enhance client satisfaction and foster repeat business. My background in healthcare, underscored by problem-solving solid abilities and empathetic patient care, showcases my ability to maintain professionalism under pressure and contribute positively to team dynamics.
Overview
8
8
years of professional experience
Work History
Customer Support Specialist
Conduent Call Center
09.2022 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Nursing Assistant
Right At Home Healthcare Agency
06.2019 - 11.2022
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
Nursing Assistant
The Gland Of Dublin
04.2018 - 10.2020
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Being assisted with feeding and diligently monitoring nutritional intake are key in helping patients achieve their nutritional objectives, underscoring the importance of your role in their care.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to the nurse supervisor.
- Assisted in training new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
- Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
Nursing Assistant
Danbury Senior Living
07.2016 - 03.2018
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Undergrade - Nursing RN
Central Ohio Technical College
Newark, OH05.2026
Certificate - Customer Service And Sale Personnel, Excel
Columbus Literacy Council
Columbus01.2021
Certificate - STNA
Buckeye Health Agency
Columbus02.2018
Associate Degree in Basic Education - Teacher Education
OLA Collage of Education
Ghana07.2014
Skills
- Complaint Handling
- Customer Relationship Management (CRM)
- CRM Software
- Call center experience
- Customer Service
- Tracking and Documentation
- Active Listening
- Excellent verbal and written communication
- Strong problem-solving abilities
- In-depth knowledge of health insurance policies and regulations
- Calm and Professional Under Pressure
- Verbal and Written Communication
- Customer Data Confidentiality
- Responding to Difficult Customers
- Teamwork
- Organization skill
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
- Customer Support
- Multitasking and Prioritization
- De-escalation Techniques
- Proficient in CRM software and Microsoft Office Suite
- Ability to handle high-stress situations with professionalism
- Data Entry
- Adaptive Team Player
- Microsoft Office Expertise
- Microsoft Excel
Timeline
Customer Support Specialist
Conduent Call Center
09.2022 - Current
Nursing Assistant
Right At Home Healthcare Agency
06.2019 - 11.2022
Nursing Assistant
The Gland Of Dublin
04.2018 - 10.2020
Nursing Assistant
Danbury Senior Living
07.2016 - 03.2018
Undergrade - Nursing RN
Central Ohio Technical College
Certificate - Customer Service And Sale Personnel, Excel
Columbus Literacy Council
Certificate - STNA
Buckeye Health Agency
Associate Degree in Basic Education - Teacher Education
OLA Collage of Education