Delight Thomas
Gray,GA
Summary
Dynamic customer service professional with a proven track record at Georgia Farm Bureau, excelling in problem-solving and teamwork. Recognized for enhancing customer satisfaction and maintaining organized environments. Adept at multitasking and critical thinking, I thrive in fast-paced settings while delivering exceptional service and fostering positive relationships.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Georgia Farm Bureau
Customer Service Representative/Claims
07.2023 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Manager/Server/Bartender
Bent Axle
10.2021 - 11.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Front Desk Receptionist
Front Desk Receptionist
07.2017 - 04.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
GED -
Central Georgia Technical College
Macon, GASkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Critical thinking
- Computer skills
- Organizational skills
- Attention to detail
- Time management
- Verbal communication
Timeline
Georgia Farm Bureau
Customer Service Representative/Claims
07.2023 - 04.2024
Manager/Server/Bartender
Bent Axle
10.2021 - 11.2022
Front Desk Receptionist
Front Desk Receptionist
07.2017 - 04.2021
GED -
Central Georgia Technical College
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