Delihla Magana
South Gate,California
Summary
- Diligent customer service representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance customer experiences by employing service oriented behaviors, understanding desires and providing customized solutions to build loyalty.
- Reliable and upbeat associate, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Adaptable
Analyze/Record data
Proactive
Bilingual
Strong communication skills
Highly motivated
Overview
5
5
years of professional experience
Work History
Statkeeper/Basketball Scorekeeper
Open Gym Premier
06.2022 - Current
- Guaranteed accurate record-keeping, essential for playoff seeding and determining tie-breaker scenarios at the end of regular season play.
- Supported smooth event operations by quickly resolving any discrepancies that arose between official scorers'' logs or electronic scoreboard displays.
- Ensured fair play and adherence to rules by promptly reporting fouls and violations to referees.
- Contributed to a well-organized event by setting up the scorer''s table prior to each game.
- Demonstrated strong attention to detail when logging individual player points, rebounds, assists, steals, blocks, turnovers, and personal fouls.
- Promoted good sportsmanship among participants through impartiality while maintaining an unbiased demeanor when interacting with coaches and players from competing teams.
- Helped with game and facility paperwork such as accident and misconduct reports.
Babysitting
Ana Martinez
05.2019 - Current
- Talked to parents about concerns or issues with children during babysitting.
- Created an enjoyable atmosphere during babysitting sessions through storytelling, games, and music.
- Enhanced parent satisfaction by providing consistent and reliable babysitting services for date nights.
- Built trust with both parents and children by consistently demonstrating professionalism, punctuality, and dependability throughout each babysitting assignment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Sales Associate
Footlocker Retail
06.2023 - 01.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Sales Associate
PacSun-Pacific Sunwear
09.2021 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Team Member/Cashier
Weztel Pretzel
02.2021 - 05.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Operated register to process payments and collect cash payment for order totals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Addressed and resolved customer complaints in polite and professional manner.
Cashier
Louis Burgers
06.2019 - 09.2019
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma -
Lakewood High School
Lakewood, CANo Degree - Criminal Justice
Grand Canyon University
Phoenix, AZ06.2026
Associate of Science - Criminal Justice
Fullerton College
Fullerton, CA05.2024
Skills
- Customer Service
- Time Management
- Problem-solving skills
- Teamwork and Collaboration
- Listening Skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Relationship Building
- Outgoing Personality
- Money Handling
- Flexible Schedule
- Verbal/written communication
- Cash Register Operation
- Stocking and Receiving
- Sales expertise
- Product Sales
- Meeting deadlines
- Merchandising knowledge
References
- Ana Martinez, (562)506-5682
- Imelda Magana, (323)547-4807
- Maria // Footlocker, (562)682-3019
Extracurricular Activities
Played softball, soccer as well as basketball, was on the Basketball team for hs and travel basketball from 4th grade till 12th, Also played at fullerton college. Working out and going to gym is also a favorite hobby of mine.
Timeline
Sales Associate
Footlocker Retail
06.2023 - 01.2024
Statkeeper/Basketball Scorekeeper
Open Gym Premier
06.2022 - Current
Sales Associate
PacSun-Pacific Sunwear
09.2021 - 12.2021
Team Member/Cashier
Weztel Pretzel
02.2021 - 05.2021
Cashier
Louis Burgers
06.2019 - 09.2019
Babysitting
Ana Martinez
05.2019 - Current
High School Diploma -
Lakewood High School
No Degree - Criminal Justice
Grand Canyon University
Associate of Science - Criminal Justice
Fullerton College
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