Delijah Jacks
Owings,MD
Summary
Professional with over nine years of experience in customer service across retail and childcare sectors. Proven ability to develop strong interpersonal relationships, effectively identify customer issues, and implement practical solutions. Proficient in using point of sale systems and generating accurate retail documentation. Strong understanding of policies and guidelines, ensuring compliance and effective application in various situations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Cvs pharmacy
12.2022 - 07.2025
- Filling over 200 hundred scripts in one day
- Having great customer service at pick up and drop off area
- Running out of state and in state insurance. And if insurance rejects applying a coupon
- Restocking the pharmacy with vials and caps
- When filling scripts double counting and taking a picture so the pharmacist can verify. And sign off on scripts.
- Part time
Pharmacy technician
Blue sky specialty pharmacy
Charleston, SC
09.2023 - 05.2025
- Customer service by answering over 50 calls a day with in a 8 hour shift, calling for refills and scheduling meds
- Setting up shipments to doctors offices
- Reaching out to insurance companies
- Faxing doctors, offices, insurance, denial, and or approvals for patient meds.
- Creating and doing Prior authorizations and submitting appeals with insurance.
Pharmacy technician
Delta pharmacy
Charleston, SC
11.2021 - 05.2022
- Complies with company policies, procedures, and standards of ethics and integrity.
- Complete over100 scripts a day and use a counting machine for controls and daily scripts.
- Process insurance rejection claims.
- Provides comprehensive patient care to customers.
- Maintains confidential information, documentation, and assigned records as required.
Certified Pharmacy Technician I
Duke University Central Pharmacy and Medical Pavilion
Durham, NC
09.2019 - 06.2021
- Assisted with safely delivering crucial drugs/medications to COVID-19 patients.
- Collaborate with the nurse to ensure Omnicells are in stocked, and medications are ready for use.
- Compound and repackage syringes for patients.
- Communicate with physicians and pharmacists to ensure their needs are met, and questions are answered.
Pharmacy Technician
Walmart
Durham, NC
05.2018 - 06.2019
- Complies with company policies, procedures, and standards of ethics and integrity.
- Complete about 250 scripts a day and was the busiest store in the district
- Maintain and track company medication inventory.
- Maintain automated medication counting machines.
- Process insurance rejection claims.
- Provides comprehensive patient care to customers.
- Maintains confidential information, documentation, and assigned records as required.
Cashier
Walmart
Bowie, MD
07.2016 - 05.2018
- Used interpersonal skills to deliver legendary customer service to Walmart patrons.
- Ascertained issues of concerns for customers and resolved them as necessary.
- Utilized Point of Sale equipment to process customer payment and credit transitions.
- Assisted the office manager and/or General Manager with various clerical duties, as needed.
- Maintained a clean and orderly environment.
- Stocks store shelves and utilize electronic devices to price items.
Child Care Mentor
The Bricks Companies at South River Golf Club (Fitness Center)
Edgewater, MD
09.2013 - 01.2016
- Cared for children in a defined area of the gym for attending member(s).
- Coordinated and participated in recreational and educational activities, such as games, handicrafts, and reading with a group of 7 to 10 kids.
- Supported the emotional and social development of the children, encouraging understanding of others and supporting positive self-concepts.
- Interacted with the children in a positive and age-appropriate manner.
- Maintained discipline and initiated other measures to control behavior.
Child Care Mentor
Anne County School Age Child Care
Annapolis, MD
08.2012 - 12.2015
- Assisted the Child Care Director in developing center planning for special events and field trips. For over 70 kids during the summer and the school semester.
- Served as a lead worker to Child Care Associate Teachers.
- Provided developmental care and supervision to children enrolled in the Child Development Center.
- Maintained center, rooms, and play areas in a clean, orderly, and safe condition.
- Recorded daily observations of children’s behavior and activities.
- Monitored behavioral patterns and develops assessments and profiles.
- Maintained current knowledge in the field of Early Childhood Development.
Education
High School Diploma - undefined
Northern High School
06.2011
Skills
- Microsoft Office Suite
- Windows operating systems
- Internet browsing and research
- Child development expertise
- COVID-19 protocols
- Intensive care knowledge
- Pediatric care
Certification
South Carolina Board of Pharmacy December 2022- June 2024
Timeline
Pharmacy technician
Blue sky specialty pharmacy
09.2023 - 05.2025
Cvs pharmacy
12.2022 - 07.2025
Pharmacy technician
Delta pharmacy
11.2021 - 05.2022
Certified Pharmacy Technician I
Duke University Central Pharmacy and Medical Pavilion
09.2019 - 06.2021
Pharmacy Technician
Walmart
05.2018 - 06.2019
Cashier
Walmart
07.2016 - 05.2018
Child Care Mentor
The Bricks Companies at South River Golf Club (Fitness Center)
09.2013 - 01.2016
Child Care Mentor
Anne County School Age Child Care
08.2012 - 12.2015
High School Diploma - undefined
Northern High School