Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Delila Bartley

Jacksonville

Summary

Customer service professional focused on enhancing customer satisfaction and driving company success. Proven experience managing high volumes of inbound calls while maintaining strong customer relationships. Proficient in CRM systems with exceptional active listening and multitasking skills.

Bringing compassionate and detail-focused mindset to healthcare field. Knowledgeable about patient care protocols and laboratory procedures, with skills in phlebotomy and diagnostic testing. Committed to contributing to patient wellness and healthcare efficiency.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Medical Technician

Brooksdale Senior Living
10.2024 - Current
  • Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
  • Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
  • Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
  • Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.

Lead Food and Beverage Manager

Wawa
03.2024 - Current
  • Managed payroll records for employees working within the food and beverage department.
  • Evaluated customer feedback surveys in order to identify areas of improvement within the dining experience.
  • Ensured adherence to local health codes by inspecting kitchens regularly for cleanliness and safety compliance.
  • Conducted weekly meetings with staff members to discuss performance goals and areas needing improvement.
  • Resolved conflicts between staff members in a timely manner while maintaining professionalism.

Customer Service Rep

Wawa
03.2024 - Current
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Answered customer inquiries and provided accurate information regarding products and services.

Phlebotomist Intern

Parachute - Plasma Donation Center
04.2024 - 01.2025
  • Improved overall patient experience with compassionate bedside manner and clear communication.
  • Assisted in training new interns, ensuring proper phlebotomy techniques were followed.
  • Collaborated with laboratory staff to expedite processing of specimens, reducing wait times for results.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Applied knowledge of HIPAA regulations to maintain patient confidentiality throughout the internship experience.

Customer Service Representative

SoFi Hybrid
10.2023 - 07.2024


  • Provided excellent customer service by greeting customers warmly and responding to inquiries promptly.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Certified Nursing Assistant Intern

Visiting Angels Senior Home Care
01.2023 - 01.2024
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Encouraged patient independence by providing adaptive tools when appropriate and guiding them through self-care routines.

Customer Service Representative

Maximus Call Center
03.2023 - 12.2023
  • Maintained productivity and quality standards at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
  • Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.

Customer Service Representative

Khols Remote
11.2022 - 03.2023
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Resolved customer complaints promptly and efficiently.

Customer Service Representative

CVS Remote Customer Service Representative
07.2022 - 12.2022
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Lead Hostess

Estrella Concina
02.2022 - 07.2022
  • Performed opening and closing duties such as setting up tables, restocking supplies and cleaning work areas.
  • Developed relationships with regular customers to encourage repeat business opportunities.
  • Organized large parties for special events such as birthdays or anniversaries.

Education

Certificate - BLS

Diligent Hands Academy
Jacksonville, FL

Certificate - Med Technician

Diligent Hands Academy
Jacksonville, FL

Certificate - CNA

Diligent Hands Academy
Jacksonville Florida

High School Diploma -

Cornerstone Christian Correspondence School
Townsend, GA

Some College (No Degree) - Nursing

Jacksonville Job Corps
Jacksonville, FL

Certificate - Phlebotomy

Diligent Hands Academy
Jacksonville Florida

Skills

  • Cost control and operations
  • Service delivery management
  • Food and beverage operations
  • Supply ordering
  • Menu development
  • Sales promotion
  • Critical thinking
  • Interpersonal communication
  • Operations management
  • Team collaboration
  • Conflict resolution
  • Decision-making skills
  • Training and onboarding
  • Adaptability and flexibility
  • Customer service excellence
  • Workflow planning
  • Sales and marketing strategies
  • Customer service
  • Active listening
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • HIPAA regulations
  • Direct patient care
  • Patient interaction
  • Immunohistochemical testing
  • Maintaining equipment
  • Patient vital taking
  • Patient monitoring
  • Sterilization techniques
  • Patient assessments
  • Blood bank operations
  • Patient care coordination

Certification

  • BLS certified
  • Cna certificate
  • Mech tech certificate
  • Phlebotomy certificate
  • HIPPA certification

Timeline

Medical Technician

Brooksdale Senior Living
10.2024 - Current

Phlebotomist Intern

Parachute - Plasma Donation Center
04.2024 - 01.2025

Lead Food and Beverage Manager

Wawa
03.2024 - Current

Customer Service Rep

Wawa
03.2024 - Current

Customer Service Representative

SoFi Hybrid
10.2023 - 07.2024

Customer Service Representative

Maximus Call Center
03.2023 - 12.2023

Certified Nursing Assistant Intern

Visiting Angels Senior Home Care
01.2023 - 01.2024

Customer Service Representative

Khols Remote
11.2022 - 03.2023

Customer Service Representative

CVS Remote Customer Service Representative
07.2022 - 12.2022

Lead Hostess

Estrella Concina
02.2022 - 07.2022

High School Diploma -

Cornerstone Christian Correspondence School

Certificate - BLS

Diligent Hands Academy

Certificate - Med Technician

Diligent Hands Academy

Certificate - CNA

Diligent Hands Academy

Some College (No Degree) - Nursing

Jacksonville Job Corps

Certificate - Phlebotomy

Diligent Hands Academy

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