Delila Douglas
Sterling Heights,MI
Summary
Dynamic and detail-oriented professional with extensive experience in housekeeping at The Hyatt Place. Proven ability to enhance guest satisfaction through exceptional customer service and meticulous cleaning practices. Skilled in sanitation and fast learning, consistently fostering a positive atmosphere and ensuring optimal room conditions for guests.
Overview
2
2
years of professional experience
Work History
Housekeeping Supervisor
The Hyatt Place
08.2024 - 09.2024
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Housekeeping
Urban Allicance
09.2022 - 03.2023
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Demonstrated attention to detail while performing deep-cleaning tasks such as shampooing carpets, washing windows, and dusting light fixtures.
- Contributed to a positive work atmosphere by maintaining a respectful and professional demeanor toward all team members, fostering collaboration and teamwork.
- Collaborated with housekeeping staff to ensure room availability and optimal guest satisfaction.
Crew
Wendys
04.2024 - 08.2024
- Cleaned and maintained all areas of restaurant to promote clean image.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Sales Floor
Dollar Tree
01.2024 - 03.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Team
MOD Pizza
10.2023 - 11.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Operated cash register to ring up final bill and process various forms of payment.
- Collaborated with team members to complete orders.
Janitor
Royalty Dance Studio
09.2022 - 08.2023
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Kept building spaces premises clean inside and outside.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
Education
Macomb Community College
Warren, MI2026
High School Diploma -
Detroit International Academy
Detroit, MI06.2023
Skills
- Attention to detail
- Fast learning
- Cleaning and sanitation
- Guest relations
- Customer service
Timeline
Housekeeping Supervisor
The Hyatt Place
08.2024 - 09.2024
Crew
Wendys
04.2024 - 08.2024
Sales Floor
Dollar Tree
01.2024 - 03.2024
Team
MOD Pizza
10.2023 - 11.2023
Housekeeping
Urban Allicance
09.2022 - 03.2023
Janitor
Royalty Dance Studio
09.2022 - 08.2023
Macomb Community College
High School Diploma -
Detroit International Academy
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