Summary
Overview
Work History
Education
Skills
Timeline
Generic

Delila Kibrom

Chino

Summary

Organized receptionist with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards. Communicative receptionist recognized for providing first-rate support for corporate decision makers. Equipped with software knowledge and skills to quickly pick up tools and tricks. Ambitious receptionist with the ability to handle front desk operations, greet guests, route correspondence, and solve immediate issues. Goal-oriented and meticulous professional with telephone etiquette. Committed to contributing to company growth. Responsible and reliable professional committed to the utmost level of customer service.


Dedicated receptionist/administrator with excellent experience in the industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

8
8
years of professional experience

Work History

Receptionist

Sev Laser
07.2023 - Current
  • Managed multiple tasks and met time-sensitive deadlines.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Maintained confidentiality of information regarding clients and company.
  • Help assist upper management with tasks, while keep a clear communication style to keep the flow of operations.
  • Maintained a high ranking in sales for packages and promotions.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.


Lead Hostess

North Italia
03.2019 - 06.2021
  • Enhanced guests’ experience by fulfilling special requests during visits.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Delivered outstanding service and support from initial iteration to final departure, maintaining loyal clientele.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service.
  • Stayed attentive to server availability and table turnover to quickly seat guests.

Restaurant Hostess

Vaca Restaurant
01.2018 - 06.2019
  • Greeted guests and sat customers at tables or in waiting areas.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Resolved customer service and food-related issues to maintain guest satisfaction.

Sales Representative

Victoria’s Secret
11.2018 - 03.2019
  • Monitored customer order process and addressed customer issues or conflicts.
  • Fostered relationships with customers to expand customer base and retain business.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Created and implemented store displays, promoting sales and growth.
  • Adhered to company initiatives and advanced established goals.
  • Developed key customer relationships to increase sales.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.

Receptionist

Hand and Stone
06.2017 - 02.2018
  • Scheduled and confirmed appointments.
  • Input clients information into computer program (Millenium).
  • Answered and directed incoming calls using multi-line telephone system.
  • Maintained daily calenders, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Sold memberships.
  • Handled payment processing and provided customers with receipts and proper bills and change.

Education

Credits in Business Management - Business Admin And Marketing

Irvine Valley College
Irvine, CA
03.2020

Skills

  • Excellent communication and judgment skills with exceptional customer service
  • Capable of working with new peers and having a dependable work ethic
  • Tech-Savvy
  • Punctual and can pay close attention to detail
  • Excellent leadership and supervision skills
  • Conflict resolution
  • Word/Excel/Adobe
  • Event coordination and data management
  • Multitasking abilities
  • Calendar management

Timeline

Receptionist

Sev Laser
07.2023 - Current

Lead Hostess

North Italia
03.2019 - 06.2021

Sales Representative

Victoria’s Secret
11.2018 - 03.2019

Restaurant Hostess

Vaca Restaurant
01.2018 - 06.2019

Receptionist

Hand and Stone
06.2017 - 02.2018

Credits in Business Management - Business Admin And Marketing

Irvine Valley College

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