Summary
Overview
Work History
Education
Skills
Timeline
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Delila Ruffin

Fort Lauderdale,FL

Summary

Driven by a proven track record at Thunder Group, I excel in transforming customer service through effective complaint handling and strategic sales knowledge. My leadership has consistently enhanced client satisfaction and team performance, showcasing my problem-solving acumen and ability to train and mentor with a positive and results-focused approach.

Overview

7
7
years of professional experience

Work History

Lead Customer Service Representative

Thunder Group
07.2022 - Current
  • Managed a team of customer service representatives, consistently achieving performance targets and goals.
  • Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Suggesting information about our products and services
  • Processing sales order, invoices and claims
  • Sampling quotation and reporting
  • printing labels for usps/fed ex orders
  • Supervising
  • Data entry

Barista

El Cubano
05.2022 - 08.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

To-Go Specialist

Tacocraft Taqueria & Tequila Bar
04.2022 - 08.2022
  • Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Collaborated with kitchen staff to ensure timely completion of all to-go orders.
  • Operated cash register to accept cash, debit and credit card payments from customers.
  • Handled cash transactions accurately, maintaining accountability for daily sales receipts.
  • Adapted quickly to new technology platforms for online ordering and delivery services integration.
  • Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
  • Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.

Head Hostess

B Ocean Fort Lauderdale
01.2021 - 07.2022
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
  • Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
  • Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.

Babysitter

N/A
01.2021 - 01.2022
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.

Organizer Volunteer

Key Club Organization
08.2017 - 06.2021
  • Coordinated large-scale community clean-up efforts, contributing to a cleaner and safer environment for residents.
  • Streamlined event planning processes for increased efficiency and effectiveness of volunteer efforts.
  • Organized fundraising events that secured financial support for ongoing community projects.
  • Enhanced community engagement by organizing and executing various volunteer events.
  • Developed strong relationships with local businesses and organizations for collaborative opportunities and resource sharing.
  • Recruited and managed a diverse team of volunteers, resulting in successful events with high participation rates.

Sales Associate Manager

Express
03.2019 - 02.2021
  • Managed a team of sales associates, providing guidance and support to improve overall performance.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Organized product displays to attract potential buyers and increase sales conversions.
  • Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
  • Maintained accurate records of all transactions, inventory movements, customer interactions allowing for data-driven decision-making and improved operational efficiency.
  • Increased sales revenue by implementing effective sales strategies and building strong customer relationships.
  • Recruited and hired new sales staff by coordinating advertisement of open positions and conducting interviews.
  • Assisted with new business sales calls and persuaded customers to drive product sales.
  • Implemented staff training programs to enhance product knowledge and boost sales performance.

Education

No Degree - Business Administration And Management

FAU
Boca Raton, FL

High School Diploma -

Millennium 6-12 Collegiate Academy
Tamarac, FL
06.2021

Skills

  • Complaint Handling
  • Team Member Training
  • Work Prioritization
  • Call Management
  • Problem-Solving
  • Customer Service
  • Multitasking and Organization
  • Positive and Friendly
  • Credit card processing
  • Professional telephone demeanor
  • Computer Skills
  • Customer Data Confidentiality
  • Data Entry
  • Translation and Interpretation Services
  • Warehousing functions
  • Order documentation
  • Strategic sales knowledge
  • Understanding Customer Needs
  • Fast Learner
  • Appointment Scheduling

Timeline

Lead Customer Service Representative

Thunder Group
07.2022 - Current

Barista

El Cubano
05.2022 - 08.2022

To-Go Specialist

Tacocraft Taqueria & Tequila Bar
04.2022 - 08.2022

Head Hostess

B Ocean Fort Lauderdale
01.2021 - 07.2022

Babysitter

N/A
01.2021 - 01.2022

Sales Associate Manager

Express
03.2019 - 02.2021

Organizer Volunteer

Key Club Organization
08.2017 - 06.2021

No Degree - Business Administration And Management

FAU

High School Diploma -

Millennium 6-12 Collegiate Academy

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Delila Ruffin